Dental Office Manager

HEALTHWORKS FOR NORTHERN VIRGINIA • Full-time • Herndon, Virginia, United States • $55.12k - $72.82k / year • 2w ago

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. For more information about who we are and what we do, please visit www.hwnova.org.

Work Life Balance ? NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays.

HealthWorks is a mandatory flu vaccine organization.

Pay - Competitive

*NO RECRUITERS/STAFFING AGENCY/LOCUMS*

Definition

Responsible for oversight of all aspects of the Dental Front Desk operations, including patient appointments, collections, billing, and discount program eligibility for non-insured patients. Responsible for supporting a positive experience for all Health Center patients including addressing patient complaints directly or referring to the Chief Dental Officer as appropriate. Supervises Front Desk Specialists.

Roles & Responsibilities

Front Desk Management:

Oversees and is responsible for non-clinical day-to-day operations with physical presence onsite, including data entry, registration, eligibility, collection of patient payments, billing, scheduling, distribution of mail, medical records, supply inventory, patient flow, and patient outreach.
Accepts non-clinical responsibilities/duties assigned or requested by the Chief Dental Officer or Associate Dental Director.
Maintains the office hours of the center and abides by HealthWorks for Northern Virginia?s policy for vacation, personal days, and annual leave.
Observes HealthWorks? policies, procedures, and protocols to achieve HealthWorks? objectives
Performs yearly skill assessments of all direct reports using the Front Desk Specialist skills assessment and competencies check list.
Ensures that proper Dental Front Desk policies and procedures are being followed regarding eligibility, professionalism, etc.
Works collaboratively with all Site Office Managers to ensure Front Desk procedures are consistent across all sites.
As needed, completes or delegates enrollment forms and slide eligibility screens and compiles supportive documentation for patients.
Addresses patient concerns and complaints.
Keeps lines of communication open working collaboratively with all dental team members
Coordinates patient communication such as appointment rescheduling, phone system updates, and affixing site signage to dental suite door during inclement weather or other closures;
Must be able to perform all Front Desk Specialists job duties. Must have the ability to step into this role as necessary.
Manages referrals to the dental program from HW Referral Coordinators or other HW staff.
Assesses front desk operating protocols and, as indicated, develops updated protocols, collaborating with other staff as indicated.
Review all policy and protocol changes with the Chief Dental Officer and secure approval before implementation
Ensures that all staff have completed orientation, OSHA requirements and competencies and are fully trained and prepared for Front Desk Specialist position; and
Ensures that the dental waiting room is regularly checked and kept clean and tidy.

Staff Scheduling:

Establishes and maintains schedule for Dental Front Desk and support staff including working collaboratively with Site Office Manager(s) and to ensure adequate Front Desk staffing levels.

Financial Responsibilities:

Prepares the daily deposits and ensures that they balance with the end of day reports from eCW;
Submits deposits to Finance Department daily for bank deposit.
Resolves billing issues with billing contacts to include health plans and billing vendors; and
Monitors daily activity reports generated from eCW for accuracy.

Supervisory:

Front Desk Specialist

Administration:

Assists the Site Office Managers and other senior staff in collecting and compiling data to meet grant requirements, including the requirements of the Uniform Data System report mandated by Health Resources and Services Administration; and
Submits requests for the ordering of materials and office supplies to Controller.