Manager, Product Training & Virtual TC Operations

Smile Doctors • Full-time • United States • 1d ago

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

Looking for a position that makes you smile?
We’re seeking a Manager, Product Training & Virtual TC Operations, to join our growing team.
The Manager, Product Training & Virtual TC Operations is responsible for designing, delivering, and evolving end-to-end education and training strategies that empower Treatment Coordinators (TCs), Virtual Treatment Consultants (VTCs), and clinic teams to confidently introduce Smile Express® to patients and parents. This position will also lead and oversee the day to day operations of the VTC team.

How you’ll make us better:

Design, build, and manage the end-to-end Smile Express® education and training curriculum, including onboarding, reinforcement, and continuous improvement processes
Create training materials aligned to adult learning principles and multiple learning styles
Develop and facilitate virtual and in-person training sessions that equip TCs and other clinic team members with the communication skills needed to confidently introduce Smile Express®
Ensure training supports patient and parent focused conversations, emphasizing trust, education, and accessibility while positioning Smile Express® as an affordable treatment option
Evaluate training effectiveness using feedback, performance metrics, and adoption outcomes; continuously refine content and delivery methods
Evaluate the effectiveness of the virtual consult workflows and technology, including analyzing feedback and VTC performance trends to inform process improvements
Evaluate third-party virtual consult partners by analyzing frontline performance and providing insights to leadership; make recommendations on continued partnerships
For virtual teams, track and report qualitative and quantitative feedback on technology usability, patient satisfaction, and scalability
Identify gaps and barriers in the virtual consult journey, making recommendations for improvements and implementing new processes
Provide guidance for TCs participating in Smile Express® virtual appointment pilots and implementations
Partner cross-functionally with Marketing, Operations, and Clinic teams to align training, messaging, and product strategy
Influence adoption of Smile Express®, supporting horizontal expansion across the organization
Identify opportunities to enhance training tools, platforms, and delivery methods to support a growing, distributed workforce

Your special skills:

Strong analytical skills
Strong virtual and in-person facilitation and presentation skills
Strong oral and written communication skills

Prerequisites for success:

High School diploma required; Bachelor’s Degree in Business, Education, Organizational Development, Communications, Healthcare Administration, or a related field preferred
Five (5) years of experience in a learning & development, training facilitation, or instructional design position required; virtual training preferred
Two (2) years of supervisory experience required
Experience with Learning Management Systems (LMS), Customer Relationship Management (CRM) tools, and virtual learning technologies preferred
Experience in healthcare, dental, orthodontic, or other patient-facing service environments preferred
Advanced knowledge of building and scaling training programs from the ground up
Advanced knowledge of learning & development principles and adult learning theory
Advanced knowledge of instructional design methodologies such as ADDIE or similar frameworks
Advanced knowledge of curriculum development, facilitation, and training evaluation methods
Intermediate knowledge of virtual training tools and digital learning platforms

We saved the best for last.
In exchange for the dynamic contribution you’ll bring to our team, we offer:

Competitive salary
Medical, dental, vision and life insurance
Short and long-term disability coverage
401(k) plan
3 weeks paid time off in your first year + paid holidays
Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?
As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.