We are looking for a highly motivated, experienced, and dynamic Dental Office Manager to lead and manage the operations of our busy practice.
Team Leadership & Development: Lead, mentor, and inspire a dedicated team, ensuring a positive, productive work environment. Foster leadership skills in team members and encourage growth within the practice.
Supervision & Team Leadership:
Lead, train, and mentor front desk staff, ensuring high levels of performance, customer service, and professionalism.
Assign daily tasks to front desk team members, ensuring appropriate coverage and efficiency in handling patient calls, scheduling, and other duties.
Provide ongoing coaching and feedback to improve staff performance and patient interactions.
Conduct performance reviews, assist with staff development, and address any staffing or workflow challenges.
Patient Scheduling & Coordination:
Oversee and manage the patient scheduling system, ensuring proper allocation of appointment slots, minimizing scheduling conflicts, and maximizing the dentist's time.
Handle appointment reminders, rescheduling, and follow-up calls to ensure that patients attend their appointments and reschedule if necessary.
Coordinate new patient intake, verifying insurance information and patient records prior to appointments.
Ensure that all patients are seen in a timely manner, with attention to both clinical and non-clinical needs.
Customer Service & Patient Relations:
Greet patients warmly, ensuring a positive first impression and a comfortable environment upon arrival.
Address patient inquiries or concerns in a professional and empathetic manner.
Handle patient complaints or conflicts with professionalism, working to resolve issues quickly and efficiently.
Ensure that patient information is confidential and HIPAA-compliant.
Assist patients with payment processing, including insurance verification, billing questions, and setting up payment plans.
Administrative & Office Management:
Supervise the daily operations of the front desk, ensuring all office systems run smoothly and efficiently.
Oversee the proper management of patient files, insurance claims, and office documentation.
Handle general office administration duties, including answering phones, taking messages, managing emails, and responding to patient inquiries.
Maintain office supplies and equipment, coordinating with vendors and ensuring the practice is stocked appropriately.
Insurance Verification & Billing Support:
Verify patient insurance information and eligibility prior to appointments and update records as necessary.
Assist in managing patient billing, ensuring that claims are submitted accurately and timely.
Work with patients and insurance companies to resolve billing issues, including working with the practice’s billing department when applicable.
Compliance & Quality Control:
Maintain accurate and up-to-date patient records, including treatment plans, insurance information, and financial records.
Help ensure a smooth flow of information between clinical staff and the front desk team to facilitate efficient patient care.
Collaboration & Communication:
Work closely with dentists and other clinical staff to ensure the office is running smoothly and patient care is optimal.
Assist in organizing patient flow to minimize wait times and enhance the patient experience.
Ensure smooth communication between departments and assist with the coordination of special projects, such as patient outreach or promotional events.
Job Type: Full-time
Experience:
- Dental assisting: 1 year (Required)
- Dental clinic: 1 year (Required)
- Dental office: 1 year (Required)
- Dental receptionist: 1 year (Required)
- Dental terminology: 1 year (Required)
Work Location: In person
