Practice Team Leader Job Description
At Harvey Dental we believe in taking exceptional care of people. To us, people means our patients, our team and the community that we serve. Because of this, we pride ourselves on upholding these values in everything we do:
-Dependable “You can count on me”
-Integrity “Do the right thing”
-Dedication “Whatever it takes”
-Compassion “Compassionately Connected”
-Teamwork “Stronger Together”
We all share these core values - and so will the next team member we bring on!
On any given day at Harvey Dental you can expect to encounter the following:
-Arriving 30 minutes prior to the first patient appointment
-Working with a driven group of other compassionately connected team members
-Managing the care of patients who depend on us to keep them healthy
-Working in an office that is willing to do whatever it takes together
-Treating every patient like family, always doing the right thing
-Training and coaching team members to help them develop their unique ability
-Serving as the “go-to”: assisting with any questions and concerns that arise from team
members and patients
-Coaching your team to focus on solutions
This role is for you if…
-You love working in a team centered environment
-You thrive when your team is successful
-You enjoy coming up with solutions
-You can’t live without a supportive team
-You absolutely love FUN
-You act as a leader and can hold other team members accountable
-You understand conflict resolution and are able to foster positive reinforcement
-You are able to multitask, and accomplish multiple projects at the same time
-You have an ability to prioritize and plan ahead
-You understand what it takes to work together as a team
-You are able to evaluate and communicate training needs
-You are able to demonstrate as many tasks successfully as possible i.e. answering
phones, collecting payments, reviewing treatment as needed
-You demonstrate a positive attitude, self-motivation, organization and resourcefulness
-You maintain a reputation, through proven action, of being team oriented and willing to
assist where/when needed
-You have exceptional communication skills with the ability to demonstrate these skills in
both face-to-face and electronic formats including but not limited to phone and email
systems with special attention to detail and accuracy.
-You are driven by results, solutions and impact
This role is not for you if…
-You have difficulty identifying opportunities for improvement and are content with the
status quo
-You see leadership as something that does not improve, develop or change over time
-You do not like metrics and feel uncomfortable “keeping score”
-You treat this position as a job and not a career
-You have difficulty admitting failures, so that we can effectively learn from them
-You are high stress and are easily overwhelmed
-You are afraid of change, growth and technology
-You have difficulty providing up front and transparent communication with your team
What winning looks like
-You’ll help lead the team in hitting specific goals as they relate to the practice and team
care
-We support you in winning by reviewing those metrics
-You attribute to a culture that is positive and accountable
-Your leadership is proven effective by employee growth and retention
-You accomplish tasks and projects in a timely manner that allows you to assist in day to
day operations
Deal Breakers
-If you can’t commit to taking great care of people
-If you are afraid of growth and change
-If our core values aren’t who you are in every aspect of your being, this isn’t for you
What’s Next?
Still want to join our team? Great? If you have 3+ years of experience effectively managing results driven teams and are looking to make a difference in the community, apply today! Our culture is at the center of our existence, when it’s right, it’s right. If after reading this full job description you are thinking, “this sounds PERFECT” for me, then we want to get to know you. When you join our team here at Harvey Dental can expect everyday to be a fun adventure that you get to experience with a driven group of people. We strive to take exceptional care of people and hope you will too!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
Schedule:
Experience:
- Dental office: 3 years (Required)
Work Location: In person
