Clinical Implementation Specialist, Advanced Orthodontics

Dentsply Sirona, Inc • United States • 3m ago

Requistion ID: 82858

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Clinical Implementation Specialist, Advanced Orthodontics

SureSmile Portfolio: Aligners, IDB, Robotic Bent Wires, DIY Aligners

Overview

Reports to the CIS Manager. Leads adoption, implementation, and utilization of the SureSmile portfolio for Orthodontists and General Dentists. Manages a portfolio of ~20–50 practices and partners with Territory Managers to improve performance through implementation, utilization growth, workflow optimization, and issue resolution.

Role Scope

Own end-to-end implementation for assigned practices: onboarding, go-live, ramp-up, stabilization, optimization
Serve as regional advanced SME for SureSmile workflows and complex cases (Ortho + GP)
Own advanced escalations and coordinate internal teams to resolution (Customer Care, GBS, Digital Lab, Product as needed)

Key Success Metrics

Utilization growth (case starts/submissions) vs quarterly targets
Time-to-first-case and time-to-proficiency for newly onboarded practices
Reduction in repeat escalations via root-cause fixes and workflow standardization
Adoption of advanced features (IDB/advanced planning/RBW) where clinically appropriate
Customer satisfaction/retention signals and account expansion

Core Responsibilities (outcomes you own)

Grow utilization and portfolio performance across assigned practices (Ortho + GP)
Deliver successful implementations that convert into sustained, consistent use
Increase advanced workflow adoption (IDB/RBW/advanced planning) through consultative coaching and clinical support
Reduce escalations and repeat issues by driving durable workflow fixes
Provide structured feedback to improve product, training, and customer experience; maintain accurate SFDC tracking

Primary Duties (what you do)

Deliver in-office and virtual training for doctors/staff during implementation and post-launch optimization
Provide advanced case support and workflow coaching (incl. complex cases)
Conduct regular utilization/performance reviews and translate metrics into action plans with follow-up cadence
Lead IDB training and support go-live/ramp-up onsite (observation, staff coaching, post-visit plan)
Coordinate escalations with internal support teams; confirm ownership, timelines, and closure with the customer
Share best practices/playbooks with peer CIS teams; support beta/alpha and national initiatives as assigned

Travel

Typical travel up to 50% overnight, based on customer needs, national initiatives, and territory coverage.

Education & Experience

Bachelor’s degree or equivalent dental industry experience
5+ years in orthodontics; chairside/treatment coordination strongly preferred
Consulting/training/process improvement experience in an ortho setting
Experience supporting clinical teams and treatment consultations
Familiarity with digital dentistry workflows (DICOM/STL, treatment planning software, CAD/CAM, 3D printing)
Strong consultative communication, analytical problem-solving, and operational follow-through

#LI-SD1

Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.

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For additional details and questions, contact us at careers@dentsplysirona.com