Cumberland Family Dental is looking for a receptionist to undertake a variety of office and clerical tasks in a busy dental setting. Qualified candidates need to be organized, competent, professional and possess great communication skills.
This opening is for a full time position. Our workday is 8am-5pm Monday through Friday with a one hour lunch break. We offer dental benefits, flex spending accounts, 401k and a 401k match along with paid vacation, paid sick time and unpaid personal time.
Responsibilities include but not limited to:
-Maintain office workflow clinically and clerically.
-Clear and calm communication with patient and staff related to all aspects in delivering quality and effective routine and emergency dental care.
-Patient record maintenance. This includes both electronic and paper file data entry.
-Greet and assist patients arriving. Manage and assist patients via in person, multi-line phone, e-mail or other electronic communication methods related to appointing and finances. Checking patients out after appointments.
-Manage patient finances. This includes receiving over-the-counter and mail payments, filing dental insurance with multiple companies, dealing with financial issues/complaints on both patient and insurance companies' ends. This involves performing basic bookkeeping activities and being comfortable and well versed with the office management software system.
Requirements for qualified applicants:
-Experience as a receptionist in a dental setting is preferred but not required.
-High quality customer service.
-Working knowledge of contracted insurance, patient benefits, third party requirements, MS Office and computers, office equipment use.
-Typing proficiency and drafting communication documents for patients.
-Excellent communication and interpersonal skills is a must. Reliability, professionalism and patience needed at all times.
-Organized and must possess the ability to prioritize and multitask.
-Ability to discuss finances with patients is a must have skill. Following up on accounts receivable and creating payment plans is a needed skill.
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Paid time off
- Retirement plan
Work Location: In person
