Dental Insurance Coordinator

Edinburgh Family Dentistry • Full-time • Chesapeake, Virginia, United States • 6d ago

Are you patient-focused, with the ability to work in a fast-paced dental practice committed to providing outstanding care with compassion and integrity? Our team thrives on collaboration, positivity, and delivering excellent patient experiences. We’re currently seeking an experienced Dental Insurance Coordinator to join our front office team.

Position Overview:

Responsible for managing all aspects of dental insurance
Claims processing
Appeals
Pre-treatment estimates with clear communication with patients regarding their coverage and responsibilities.
Experience reading and understanding EOBs and posting insurance checks

Key Responsibilities:

Submit, track, and follow up on insurance claims and pre-authorizations
Review and interpret Explanation of Benefits (EOBs)
Communicate with insurance companies regarding denials, appeals, and payment discrepancies
Accurately enter pre-treatment estimate EOBs into Dentrix
Provide clear, friendly communication to patients about insurance coverage, co-pays, and balances
Coordinate with the front office team to ensure smooth scheduling and billing processes
Post Insurance Payments

Qualifications:

Minimum 1–2 years experience in dental insurance billing or front office coordination preferred
Knowledge of insurance plans
Familiarity with Dentrix
Extremely strong attention to detail, organizational skills, and follow-through
Excellent verbal and written communication skills
A team player with a professional, friendly demeanor who can interact with different personalities
Positive attitude
Flexible schedule - able to work 4 or 5 days per week
Focus on providing incredible customer service willing to go above and beyond for patients
Professional with a strong work ethic as well as dependable

WE OFFER: