Centralized Billing Manager

Plum Dental Group • North Kingstown, Rhode Island, United States • 3m ago

Centralized Billing Manager – Plum Dental Group

Reports to: Director of Revenue Cycle Management
Works closely with: Offshore Billing Manager, Credentialing Team
Location: Wickford, RI
Compensation: Flat salary with annual bonus tied to individual and company goals

Role Overview

The Centralized Billing Manager oversees the onshore billing team for a 30+ practice dental group. This role is responsible for managing patient accounts receivable and insurance AR exceptions that cannot be resolved by the offshore team. The ideal candidate has a deep understanding of the full dental RCM lifecycle, a strong operational mindset, and a patient-first approach to billing.

This role focuses on efficiency, accountability, and compassionate communication—ensuring revenue goals are met while maintaining a high standard of patient care.

Key Responsibilities

Team Leadership & Operations

Manage, coach, and support the onshore billing team

Oversee daily, weekly, and monthly billing workflows to ensure timeliness and accuracy

Partner closely with the Offshore Billing Manager to ensure smooth handoffs and clear escalation paths

Assist with hiring, onboarding, and training of new team members

Foster a positive, patient-focused and collaborative team culture

Revenue Cycle Management

Oversee patient AR and complex insurance AR exceptions

Ensure timely follow-up on unpaid claims, denials, and underpayments

Monitor claim lifecycle performance and identify opportunities to improve speed and accuracy

Ensure compliance with payer guidelines and internal billing policies

Collaborate with Credentialing to resolve payer enrollment or network-related issues

Process Improvement & Efficiency

Identify inefficiencies in workflows and implement improvements

Standardize processes across practices where appropriate

Support automation and best practices to reduce rework and aging AR

Serve as a subject matter expert for dental billing and insurance processes

Patient Experience

Ensure patient billing inquiries are handled with empathy, clarity, and professionalism

Support the team in resolving patient balances while maintaining trust and transparency

Reinforce the organization's belief that patient care always comes first

Reporting & Accountability

Create and deliver regular reporting to the Director of RCM

Track KPIs such as AR aging, collections, denial rates, and team productivity

Ensure team goals and deadlines are consistently met

Qualifications

Required

4+ years of dental billing and/or insurance RCM experience

2+ years of people management or team lead experience

Strong understanding of the full dental claim lifecycle

Experience handling both insurance and patient AR

Excellent organizational, communication, and problem-solving skills

Preferred

Experience in a multi-location dental group or centralized billing model

Proven success in process improvement and operational efficiency

Comfort working cross-functionally with offshore teams

What We Value

Patient-first mindset

Kind, respectful communication

Accountability and ownership

Continuous improvement

Team collaboration

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