Treatment Coordinator Opportunity – Spearfish, South DakotaA Relationship-Driven Role at the Center of Patient Experience
Ivory Family Dentistry is seeking a Treatment Coordinator who brings proactive energy, strong communication, and a deep sense of ownership to their work.
This is not a passive or purely administrative role. This is a position for someone who anticipates needs, builds trust, and plays a central role in helping patients move forward with confidence in their care.
About Ivory Family Dentistry
Ivory Family Dentistry is a modern, private practice rooted in whole-person wellness, intentional care, and meaningful relationships.
Our culture is built on:
- Growth
- Joy
- Wellness
- Connection
- Faithfulness
The Role
As a Treatment Coordinator, you are the bridge between clinical care and patient understanding.
You help patients:
- Understand their diagnosis and treatment options
- Feel confident moving forward with care
- Navigate financial decisions clearly
- Stay engaged in their long-term health
This role requires initiative, emotional intelligence, and the ability to communicate complex information in a simple, human way.
What Makes This Role Different
At Ivory Family Dentistry, treatment coordination is built on trust, not pressure.
We are not a high-pressure sales environment. We are a relationship-driven, clarity-focused practice.
Success in this role comes from:
- Building genuine connections
- Educating with confidence
- Following through consistently
- Taking ownership of outcomes
You are not waiting to be told what to do — you are actively looking for ways to improve the patient experience and support the team.
Key Traits for SuccessProactive Energy (Not Passive)
- Anticipates needs before being asked
- Takes initiative with patients and team
- Looks for ways to improve systems and processes
Coachable & Growth-Oriented
- Open to feedback without defensiveness
- Willing to practice, role-play, and refine communication
- Invested in personal and professional development
Relationship Builder
- Creates long-term trust with patients
- Remembers details and follows up intentionally
- Builds loyalty to the practice, not just the procedure
Clinical Awareness (or Ability to Learn Quickly)
- Understands or can quickly learn:
- Periodontal disease
- Restorative vs. cosmetic vs. airway care
- Oral-systemic health connections
- Can confidently support and reinforce doctor recommendations
Systems & Detail-Oriented
- Organized and process-driven
- Documents clearly and consistently
- Manages multiple patients and treatment plans effectively
- Comfortable learning and using systems (Oryx, AI tools, etc.)
Ownership & Follow-Through
- Tracks unscheduled treatment proactively
- Follows up consistently (calls, texts, systems)
- Ensures nothing falls through the cracks
- Takes responsibility for results
Elite Communication Skills
- Explains complex treatment in simple, confident language
- Uses benefit-based communication (health, longevity, confidence)
- Asks thoughtful questions and actively listens
- Comfortable discussing financials clearly and professionally
High Emotional Intelligence
- Reads patient emotions, tone, and body language
- Knows when to guide and when to pause
- Builds trust quickly
- Handles concerns and objections with confidence and empathy
Growth & Opportunity
This role is ideal for someone who:
- Wants to grow within a practice long-term
- Takes pride in continuous improvement
- Values being part of a high-performing, supportive team
You will be supported, coached, and challenged to grow.
Life in Spearfish
Spearfish offers a rare blend of community, outdoor adventure, and quality of life. , it’s a place where people put down roots and build meaningful lives — not just careers.
Alignment with Our Core Values
At Ivory Family Dentistry, we live by:
Live Well. Smile Big.
We are seeking someone who embodies:
- Joy – Positive, welcoming energy
- Faithfulness – Reliable and consistent follow-through
- Unity – Team-first mindset and communication
- Growth – Coachable and always improving
- Wellness – Belief in whole-person health
Not a Fit For
- Individuals who wait to be told what to do
- Those uncomfortable discussing treatment or finances
- People who struggle with follow-through or organization
- Anyone resistant to feedback or growth
At Ivory Family Dentistry, the Treatment Coordinator plays a critical role in the patient journey.
If you are proactive, growth-minded, and committed to helping people move forward in their health with confidence — this is an opportunity to be part of something meaningful.
Ivory Family DentistryLive Well. Smile Big. We’ll bring the cowbell.
Pay: $21.00 - $35.00 per hour
Work Location: In person
