Transplant Coordinator Central Schedule Days (8:00-4:30) - in Detroit

Henry Ford Health • Detroit, Michigan, United States • $46.89k - $65.69k / year • 3w ago

This non-exempt role is an in person work format in Detroit, MI with the possibility of working 1 day a week remotely once fully trained.

GENERAL SUMMARY:

This role will function as an “air traffic controller,” coordinating and ensuring physician, midlevel provider, scheduled equipment, and other scheduled clinical resource (i.e. all scheduled clinical resources) availability satisfies patient demand in a timely fashion.

Under general supervision, assumes responsibility for proactively understanding, managing, and reporting on the inpatient and/or outpatient availability of all scheduled clinical resource time within a given clinical specialty, across all sites of practice. This will include acting as a centralized resource to facilitate patient access and scheduling for referring physicians, patients, and others. The responsibilities include acting as a centralized resource for the specialty across all sites of practice to ensure standardized and consistent scheduling practices, protocols, and procedures for all scheduled clinical resources. Responsibility also includes ensuring consistent master schedules for all scheduled clinic resources. The Central Schedule Coordinator will also track physician and midlevel provider time in clinic, time away, and requests for schedule closure or alteration. Preparing a variety of tracking reports will also be required.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Act as a central resource for the entire specialty across all sites of inpatient and/or outpatient practice to ensure coordinated and standardized scheduling practices, policies, and procedures.
Act as a central resource to manage, monitor, and track the physician FTE breakdown (i.e. inpatient vs. outpatient time, research, medical education, and others).
Act as a central resource to facilitate referring physician and patient access when usual routes are not satisfactory to meet expectations or demand.
Act as a central resource to provide in-services to the Contact Center and RPO in addition to meeting regularly with each group to review issues and updates.
Act as a central resource to proactively manage all scheduled clinical resource schedules, with special attention paid to the physician and midlevel providers, for the entire specialty across all sites of inpatient and/or outpatient practice. The goal is to ensure clinician staffing to meet demand at all sites. Clinical and administrative leadership should be alerted if there would be inadequate supply of clinician clinical time to meet existing or expected patient demand. Proactive resource allocation may be required to meet demand.
Act as a central resource to manage, monitor, and track physician and midlevel provider requests for time away (i.e. vacation, conference, CME, and others) and its anticipated impact on patient access. This will be performed per department or specialty policies and appropriate approvals will be required to authorize time away. This should be performed with an annual perspective with continuous updating.
Act as a central resource to track and establish, where necessary, physician and midlevel provider clinical holiday coverage. This too should be performed with an annual perspective with continuous updating as appropriate.
Act as a central resource to manage and monitor physician and midlevel provider requests for clinical schedule closure or cancellation in accordance with established standards.
Ensure all providers open and maintain a minimum clinic-scheduling horizon of “current plus three months.”
Monitor clinic hours of operation and telephone access to ensure adherence to all applicable medical group, department, or specialty policies and access is maintained at least during normal business hours of 8:00 am to 5:00 pm Monday through Friday.
Act as a central resource to ensure consistent physician and midlevel provider master schedule construction and maintenance.
Act as a central resource to communicate relevant physician absences or special needs with operating rooms, surgical suites, or other facilities. (For example, if a surgeon is scheduled to be absent, the operating room should be notified with sufficient lead-time such that the surgeon’s allocated block time may be reallocated to another surgeon.)
Act as a central resource to monitor and manage facility use by physicians and midlevel providers such that no facility is over or under-utilized due to inefficient clinical scheduling practices.
Act as a central resource to review patient access metrics, dashboards, or other reports and share issues and learning with departmental leadership.
Demonstrate competency to schedule patient clinic appointments, including obtaining necessary information to complete registration pre-checks and request prior authorizations.
Prepares a variety of access reports for use by clinical and administrative leadership.

EDUCATION/EXPERIENCE REQUIRED:

High School or equivalent is required. Associates degree is preferred.
Minimum of one (1) to two (2) years of experience in a business office environment including experience with scheduling appointments and schedule maintenance.
Analytical ability required preparing physicians' schedules is preferred.
Familiarity with computer applications in a PC and mainframe environment is preferred.

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

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