JOB TITLE: Practice Manager
EMPLOYER: Bain Dental Group
DEPARTMENT: Front Office
REPORTS TO: Operations Manager
EFFECTIVE DATE: 6/1/2021
SUMMARY: This position is responsible for managing and coordinating the operations and activities of the staff to achieve customer satisfaction, quality service, and compliance with established procedures/policies.
DUTIES AND RESPONSIBILITIES:
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Conducts morning huddles.
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Completes morning huddle prep sheet.
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Assign duties on the huddle prep sheet to different team members.
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Recognizes same day treatment opportunities.
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Knows where we are for that day:
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Patient balances due.
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Production.
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Recognizes possible bottle necks and ways to avoid them.
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Provides same day treatment opportunities.
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Charts audit the day before (midmorning).
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Tracks:
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Production and Collects.
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Reappointment rate
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Over sees Recall.
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Case acceptance.
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New Patient and referrals.
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Broken appointments.
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Patient Review after appointments.
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Hygiene Production.
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Schedules to meet office goals.
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Conducts staff evaluation.
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Monitors and corrects openings in hygiene schedule.
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Monitors broken appointments.
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Reports to operations manager daily.
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Check’s lab cases at least three days before patient appointments.
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Over sees route slips are being properly utilized.
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Fills in as needed for front office absences.
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Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
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Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
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Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience / training
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Computer skills required: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook)
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Other skills required:
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Proven leadership and business acumen skills.
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Demonstrated proficiency in supervising and motivating subordinates.
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Basic competence in subordinates’ duties and tasks.
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Good judgement with the ability to make timely and sound decisions.
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Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
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Commitment to excellence and high standards.
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Excellent written and oral communication skills.
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Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
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Acute attention to detail.
- Strong organizational, problem-solving, and analytical skills
COMPETENCIES:
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Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
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Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
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Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
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Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
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Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
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Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
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Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
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Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
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Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
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Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
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Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
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Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
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Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
