Description:
Our Janesville dental practice is looking for a friendly and patient-focused part-time Front Desk Receptionist to join our team. The ideal candidate is organized, personable, and experienced in a dental or medical office setting.
About the Company
Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company is committed to community outreach and internal growth. Join our family and be part of a team that gives back to the community while making a difference every day. Familia Dental strongly believes in promoting from within, making it a great place to turn a job into a long-term career.
Benefits for Part-time Employees: Flex Time, 401K, financial advisors, on-demand pay (receive part of your check early)!
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Job Purpose
The Front Desk Dental Receptionist serves as the first point of contact for patients, creating a positive and professional experience while supporting daily administrative and scheduling needs of the dental practice.
Responsibilities:
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Greet and check in patients
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Answering the phone and scheduling appointments
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Maintain patient accounts and records
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Knowing and understanding insurance plan rules and protocols and able to follow them
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Having patience and ability to be sensitive to patient emotions
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Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
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Verify patient's insurance
- Insure all record keeping requirements are fully and accurately completed
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Submit claims to insurance companies
- Notify Office Manager of equipment trouble or general safety concerns
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Attend and participate in morning huddles, chart reviews and regular office meetings..
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Follow company policy and procedures
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Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.
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Other tasks as assigned.
Requirements:
Qualifications/ Skill Sets
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Excellent customer/patient service and verbal communication skills.
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Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
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Ability to apply common sense understanding to carry out details written or verbally instructed.
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Basic computer knowledge
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Experience with dental management software experience is preferred
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Ability to work in fast paced, patient-focused environment.
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Organizational skills and detail oriented
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Interpersonal and listening skills
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Requires excellent customer service skills
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Previous dental office experience preferred but not required
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Training provided
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Availability / Schedule:
Working hours between: M-F, 7:30 AM - 6:00 PM and Sat, 8:30 AM - 4:00 PM
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Part time employment:
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2+ days a week, 29 hours or less per week
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available to work rotating Saturdays, when needed
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multiple half day shifts or fewer full day shifts
