Dental Technician - Technical Advisor

4G Dental Lab • Full-time • United States • 2w ago

About 4G Dental Lab

4G Dental Lab is a progressive, forward-thinking organization transforming the dental lab industry. We prioritize listening to our dentist partners and delivering products and services tailored to their needs. From our modern workspace to our collaborative culture, we operate at the next level.

We offer strong growth opportunities, and a commitment to helping dentists maximize profitability without compromising quality.

If you're looking to be part of something innovative, growth-focused, and built for long-term success—we’d love to connect.

Position Overview

MUST BE ABLE TO COMMUNICATE VIA PHONE AND EMAIL DIRECTLY WITH CLINICIANS.

The Dental Technician plays a key role in bridging communication between the dental laboratory and client offices. This role requires strong technical knowledge of dental prosthetics and workflows, but will not involve hands-on fabrication.

This individual will focus on case review, quality control, and technical communication—ensuring each case is accurate, complete, and clearly understood by both the lab and the clinician. The ideal candidate is detail-oriented, customer-focused, and confident discussing clinical and technical concepts with dental professionals.

Key Responsibilities

Serve as the primary communication liaison between the dental lab and dental offices
Communicate case details, timelines, and technical requirements via phone and email
Review incoming cases (implant, fixed, removable, orthodontic) for completeness, accuracy, and prescription clarity
Identify and proactively resolve case discrepancies or missing information
Collaborate with production teams to clarify expectations and ensure case success
Support quality control processes to maintain high standards and minimize remakes
Document case activity and updates in lab management software
Monitor case progress and help ensure on-time delivery
Troubleshoot technical and clinical questions from dental offices
Maintain a high level of customer service and professionalism in all interactions
Assist with onboarding and training of new team members as needed
Contribute to process improvements related to communication, workflow, and quality systems

Qualifications

Dental lab technician experience required (fabrication experience preferred for foundational knowledge)
Strong understanding of implant, fixed, removable, and/or orthodontic workflows
CDT (Certified Dental Technician) preferred
Excellent English communication skills (verbal and written) required, including the ability to engage directly with clinicians via phone and email
Comfortable discussing clinical and technical topics with dentists and dental staff
Strong attention to detail and problem-solving abilities
Ability to manage a high volume of cases with accuracy and efficiency
Proficiency with lab software (Magic Touch experience a plus)
Familiarity with digital dentistry workflows (CAD/CAM, intraoral scans, etc.) preferred
Highly organized with strong time management skills
Team-oriented mindset with a proactive and adaptable approach
Comfortable handling dental impressions, models, and case materials

Expected hours: 40.0 per week

Benefits: