Patient Concierge / Front Desk Reception Coordinator – Orthodontic Office

Baum Orthodontics • Full-time • Tustin, California, United States • $19 - $25 / hour • 2w ago

Concierge / Patient Experience Coordinator

Premier Orthodontic Practice | Full-Time | Growth Opportunity

Our orthodontic practice is seeking a polished, outgoing, and highly personable Concierge to serve as the first impression of our office and help create an exceptional patient experience from the moment each family arrives.

This position is ideal for someone who naturally enjoys connecting with people, has a warm and confident presence, and understands that genuine hospitality can make a lasting impact. We are looking for someone who can become the most welcoming part of our patients’ day—someone who brings energy, professionalism, and attentiveness to every interaction.

Responsibilities Include:

Warmly welcoming patients and families into the office with professionalism and enthusiasm

Checking patients in efficiently while maintaining a calm, polished front office flow
Communicating closely with both the clinical and administrative teams throughout the day
Maintaining an organized, inviting, and presentation-ready reception area
Ensuring patient amenities, including arcade games and waiting area details, are prepared and functioning
Helping create an environment that feels elevated, comfortable, and memorable for every guest

The Ideal Candidate:

Naturally outgoing, polished, and confident in a guest-facing role
Highly attentive to detail and able to anticipate needs
Organized, dependable, and proactive in a fast-paced environment
Able to communicate professionally with both families and team members
Takes pride in creating a warm, elevated experience for others

Growth Opportunity:

This is an excellent entry-level opportunity for someone interested in building a long-term career in orthodontics. For the right candidate, this role offers a pathway toward future training as a Scheduling Coordinator and advancement within our practice.

Why Join Our Team:

We believe every patient visit should feel welcoming, seamless, and special. Our team values professionalism, kindness, and creating an experience that reflects the high standard of care we provide.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Expected hours: 38.0 – 40.0 per week

Benefits: