Bilingual Dental Insurance Coordinator

Cornerstone Family Dentistry • Full-time • Nashville, Tennessee, United States • $20 - $23 / hour • 1m ago

Bilingual Dental Insurance Coordinator
Nashville, TN

Most people worry about finding a dentist they can trust. We provide honest and necessary dental services without pressure or surprises so patients can feel confident, comfortable, and cared for.

As a Bilingual Dental Insurance Coordinator, you play a critical role in helping patients navigate one of the most confusing parts of healthcare—insurance. You will ensure that patients clearly understand their benefits, what their insurance will cover, and what they can expect financially before treatment begins. You are a key part of creating a smooth, transparent, and trustworthy experience for every patient.

At Cornerstone Family Dentistry, this role is more than just insurance—it’s about building relationships, creating clarity, and serving patients with excellence and empathy.

Who You Are

The ideal candidate is highly detail-oriented, organized, and proactive. You enjoy solving problems, communicating clearly, and helping people understand complex information. You take ownership of your work and find satisfaction in accuracy, follow-through, and serving others well.

Main Responsibilities

Verify and update dental insurance benefits for all patients
Clearly explain insurance coverage, estimates, and patient financial responsibility
Ensure patients understand expected out-of-pocket costs prior to treatment
Submit insurance claims accurately and in a timely manner
Follow up on outstanding claims and resolve insurance discrepancies
Act as a liaison between the dental office and insurance companies
Organize and attach supporting documentation (radiographs, narratives, etc.) for claims
Maintain accurate and up-to-date insurance information in patient records
Assist patients with billing questions and account balances
Work closely with the clinical and front office team to ensure accurate treatment estimates
Help identify and resolve insurance-related issues before they impact the patient experience

Minimum Education, Experience, and Qualifications

Fluent in Spanish and English (required)
Authorized to work in the United States
2+ years of experience in a dental or medical office (required)
Strong attention to detail and organizational skills
Excellent communication skills with the ability to explain complex topics simply
Experience with dental or medical insurance processes (claims, verification, billing) required

What Success Looks Like

Patients feel clear, confident, and informed about their insurance and financial responsibilities
Insurance claims are submitted accurately and promptly with minimal errors
Outstanding claims and balances are actively managed and resolved
The team can rely on you to own and improve insurance processes

Job Type

Full-time

Benefits