Dental Office Administrator/Office Manager

Progressive Dental Concepts • Full-time • Harrisburg, Pennsylvania, United States • $47.11k - $65.24k / year • 2w ago

Are you an enthusiastic Office Administrator/Office Manager who loves dentistry? Does helping doctors and teams achieve their highest potential drive your passion? Do you desire to be part of a team that focuses on teamwork to deliver outstanding practice growth? If your answer is yes, look no further.

At a Progressive Dental Concepts supported practice, we are looking for a skilled Office Administrator who will continue to enhance our remarkable practice through teamwork and partnership. Our patients are our number one focus. As an Office Administrator, you are a vital part of the overall practice success by ensuring excellent training, implementation, and coaching of our proven systems. Our patients are family, and our families deserve the best care in town. If you want to be part of something bigger, something life changing, apply today.

Who is Progressive Dental Concepts?

Owned and operated by dentists, Progressive Dental Concepts is a locally owned and community focused dental support group dedicated to the growth, values, and lifestyle of dental professionals. Fast-growing, we are the largest general dentistry practice group in central PA.

We care about our teams. Our culture encourages our team members to continue to learn and grow within the dental field. We provide educational support and advancement opportunities to accelerate your dental career.

Responsibilities:

As an Office Administrator, you are an essential member of our administrative team. You will partner with our talented doctors and team members who are committed to providing excellent customer service to our patients. You will be responsible for managing the growth of your practice. Practice focuses include maintaining customer service protocols; holding accountability for the operations of your supported practice; ensuring maximum patient satisfaction; implementing plans to maximize patient care; and meeting or exceeding goals and objectives for your practice. The Office Administrator provides support to all Doctors and Team Members including training, policy, and procedure updates, and ensuring all HIPAA and OSHA guidelines are followed. The Office Administrator maintains the highest level of presentation, customer service, and compassion to all members of their team.

Other Key Responsibilities:

Partner with Team Members to ensure schedule is full and confirmed
Collect patient portion copayments at time of service
Maintain accurate patient records and assist with payment procedures
Create and present accurate treatment plans
Maintain patient confidentiality through HIPAA compliance
Document and update patient personal and insurance information in Open Dental
Ensure compliance with all policies and procedures through quarterly one-on-one meetings with Team Members, and patient chart audits
Perform monthly, production reviews with doctors accompanied by written plans for improvement, as applicable
Stay informed and knowledgeable with state and local laws, regulations, and industry news in coordination with compliance
Participate in the recruitment of Team Members for your practices
Provide leadership for problem resolution to facilitate faster improvements and improved working relations
Partner in performing weekly meetings with Doctors, Regional Managers and Team Members
Engage and inspire Team Members to achieve maximum performance by modeling behavior that fosters a sense of integrity, ownership, teamwork, and personal commitment
Ensure practice compliance, including but not limited to confidentiality, training, record keeping, creation, review, submission of reports, and preparation of policies and procedures
Conduct yearly reviews and development plans for Team Members
Provide outstanding written and verbal communications skills

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