Dental Treatment Plan and Patient Coordinator

Sculpt Dental Spa • Full-time • Charleston, South Carolina, United States • $17 - $30 / hour • 3w ago

Front Desk Treatment Coordinator

Sculpt Dental Spa | Downtown Charleston, SC

Sculpt Dental Spa is seeking a driven, team-oriented professional to join our growing practice. Experience in dentistry or front desk operations is a must. We’re happy to train the right person who brings energy, initiative, and a genuine passion for helping others.

At Sculpt, we’re more than a dental office, we’re a destination for life-changing smile transformations delivered in a spa-like environment rooted in excellence, compassion, and artistry.

We’re looking for someone who thrives in a fast-paced, supportive team, takes pride in delivering five-star service, and loves building authentic relationships with patients.

Front Desk Responsibilities

This is a dynamic, high-impact role that combines customer service, administrative precision, and patient advocacy. You’ll be the friendly face and calm presence that sets the tone for every patient experience.

Your key responsibilities include:

Patient Experience & Hospitality

Greet each patient with warmth, confidence, and professionalism, making them feel seen, valued, and at ease from the moment they walk in

Maintain a serene, organized, and polished front office environment that reflects the Sculpt brand and spa experience

Manage patient flow, and anticipate needs to ensure every guest feels genuinely cared for

Collect and document patient feedback to continually elevate our experience

Scheduling & Coordination

Maintain a full, efficient, and well-balanced schedule for both the doctor and hygiene teams

Strategically schedule high-value procedures and block time for priority treatments

Anticipate and adjust to same-day changes with professionalism and quick problem-solving

Proactively fill openings and prevent gaps through timely follow-ups, recall calls, and reactivation of unscheduled patients

Review daily goals each morning and collaborate with the clinical team to identify opportunities to meet or exceed them

Track pending treatment and following up to help patients commit to care

Partner with the team to align the schedule with production targets and patient readiness

Maintain a deep understanding of the practice’s monthly production goals and how your role directly impacts hitting those numbers

Communicate openly with leadership about trends, obstacles, or opportunities that affect productivity

Communication & Patient Relations

Handle incoming calls, texts, and emails with professionalism, empathy, and accuracy

Serve as a trusted guide, educating patients about services, treatment plans, and next steps with confidence and clarity

Follow up with new patient inquiries and unscheduled treatment opportunities to strengthen relationships and boost case acceptance

Maintain detailed, accurate patient notes to ensure continuity of care and communication

Financial Coordination & Documentation

Discuss treatment costs and payment options clearly and compassionately to help patients feel comfortable moving forward

Process payments, manage ledgers, and ensure financial transparency and accuracy

Assist with financing applications and coordinate with third-party financing partners

Review treatment estimates and ensure consistency between clinical notes and financial documentation

Systems & Operations Support

Support the team in maintaining accurate records, forms, and reports

Ensure patient intake, consent, and HIPAA documentation are complete and compliant

Collaborate on marketing initiatives, patient reviews, and referral programs

Identify opportunities to improve efficiency, communication, and patient flow

About Sculpt Dental Spa

We’re redefining what a dental experience can be. At Sculpt, artistry meets dentistry, creating confident smiles that look as good as they feel. Our comprehensive services include:

General & Preventive Dentistry

Same-Day Crowns & Composite Veneers

Full Smile Makeovers with Porcelain Veneers

Laser Gum Contouring & Cosmetic Enhancements

Invisalign® (we’re a leading provider!)

KoR® Professional Whitening

Cosmetic Botox & TMJ Therapy

We work hard, but we also laugh often, celebrate wins, and support one another like family.

You’ll Thrive Here If You:

Love working in a positive, high-performing team environment

Take initiative and find solutions, not excuses

Communicate clearly and professionally