Dental Insurance and Treatment Coordinator

Dentistry Of Hockessin • Full-time • Hockessin, Delaware, United States • $25 - $29 / hour • 1w ago

Our growing, high-end fee-for-service dental practice is seeking an experienced, motivated, and patient-focused Dental Insurance & Treatment Coordinator to join our team. Our current coordinator is retiring after many successful years, creating an excellent opportunity for the right individual to step into a key leadership role within our practice.

We are looking for someone with dental experience who is eager to grow professionally, values exceptional patient care, and thrives in a collaborative team environment. The ideal candidate is organized, detail-oriented, confident discussing treatment and finances, and passionate about helping patients navigate their dental care.

Compensation will be based on experience, qualifications, and demonstrated performance.

Responsibilities

Verify dental insurance benefits and accurately document coverage information
Submit and track insurance claims, pre-authorizations, and pre-treatment estimates
Follow up on outstanding claims and insurance reimbursements
Present treatment plans and financial arrangements to patients with confidence and professionalism
Educate patients on insurance benefits, out-of-pocket expenses, and available payment options
Generate and review treatment plans in Dentrix based on doctor recommendations
Communicate effectively with patients regarding recommended treatment and scheduling
Understand and explain deductibles, annual maximums, frequencies, limitations, exclusions, and coinsurance
Clearly communicate the advantages of receiving care in our out-of-network practice
Coordinate treatment scheduling to maximize patient acceptance and practice efficiency
Answer incoming phone calls promptly and professionally
Assist with patient check-in, check-out, and administrative support as needed
Obtain and update patient information, insurance details, and demographic information
Schedule appointments appropriately, including emergency appointments
Monitor unscheduled treatment and follow up with patients regarding outstanding care
Help fill open schedule time utilizing treatment and hygiene priority lists
Maintain compliance with HIPAA regulations and office policies
Prepare daily reports and end-of-day documentation
Support practice goals and key performance indicators (KPIs)

Qualifications

Minimum 1 year of dental office experience required
Previous experience with dental insurance verification, claims processing, and treatment presentation preferred
Dentrix experience preferred (willing to train the right candidate)
Strong understanding of dental terminology and common dental procedures
Excellent communication and customer service skills
Ability to multitask in a fast-paced environment
Strong attention to detail and organizational skills
Positive attitude, professionalism, and willingness to learn
Team-oriented mindset with a commitment to exceptional patient care

What We Offer