Job Summary
We are seeking an experienced and detail-oriented Treatment Coordinator / Insurance Specialist to join our dental team. The ideal candidate brings a strong command of dental insurance processes — from pre-authorization and claims submission through collections and appeals — combined with the ability to present clear, accurate treatment plan estimates to patients. This is a key patient-facing role that directly supports case acceptance and revenue cycle integrity.
Key Responsibilities
- Prepare and present detailed dental treatment plan estimates to patients, clearly explaining coverage, out-of-pocket costs, and financing options.
- Verify dental insurance benefits, obtain pre-authorizations, and confirm eligibility prior to appointments.
- Submit insurance claims accurately and in a timely manner; track and follow up on outstanding claims.
- Identify and resolve reasons for non-payment; file appeals and pursue collections on unpaid balances.
- Post insurance payments and adjustments accurately within Dentrix Ascend.
- Greet patients and manage check-in and check-out processes with a warm, professional demeanor.
- Schedule and confirm appointments, maintaining an organized and productive office calendar.
- Collect and verify patient information, including insurance details and medical history.
- Maintain accurate patient records in compliance with HIPAA regulations using Dentrix Ascend EHR.
- Collaborate closely with clinical staff to ensure smooth patient flow and case coordination.
Qualifications
- 2+ years of dental insurance experience required, including claims filing, payment posting, and collections.
- Demonstrated experience preparing and presenting dental treatment plan estimates to patients.
- Proficiency in Dentrix Ascend dental practice management software required.
- Strong working knowledge of dental insurance plans, CDT codes, fee schedules, and EOB interpretation.
- Excellent communication and interpersonal skills with a patient-centered approach.
- Ability to multitask effectively in a busy office environment with strong attention to detail.
- High school diploma or equivalent preferred.
- Spanish language skills preferred.
- Must be able to commute to or relocate to Los Alamos, NM 87544 prior to start date.
Position Details
Job Type: Full-time
Pay: $20.00 – $26.00 per hour
Experience: 2+ years dental insurance filing and collections (Required)
Software: Dentrix Ascend (Preferred)
Education: High school diploma or equivalent (Preferred)
Language: Spanish (Preferred)
Work Location: In person — Los Alamos, NM 87544 (Required)
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
- Retirement plan
Application Question(s):
- Have you worked in the dental field in any other capacity, such as as a Dental Assistant or Dental Hygienist?
Education:
- High school or equivalent (Preferred)
Experience:
- Dental Office: 2 years (Required)
Language:
Ability to Commute:
- Los Alamos, NM 87544 (Required)
Work Location: In person
