Treatment Coordinator/Office Manager

TMJ & Airway Associates • Full-time • Livingston, New Jersey, United States • $70k - $90k / year • 3m ago

About Us

TMJ & Airway Associates is a rapidly growing specialty healthcare practice focused on TMJ disorders, craniofacial pain, and dental sleep medicine. We operate at the intersection of medical and dental care, working closely with physicians and healthcare providers to deliver advanced treatment solutions for patients suffering from chronic pain and sleep-related breathing disorders. Our practice is expanding quickly, and we are building a team that is both patient-focused and performance-driven.

Position Overview

Position Overview

This is a leadership-level role responsible for both treatment coordination and office management.

Offering a competitive salary based on experience + performance-based bonuses.

You will be responsible for:

Managing treatment plans and case acceptance
Overseeing front desk and administrative operations
Ensuring proper handling of medical insurance and billing workflows
Driving overall practice efficiency and patient experience

We are looking for someone who understands how to run a medical office, not just work in one. This position offers an exciting opportunity to contribute to a patient-centered environment where exceptional service and seamless administrative support are paramount.

Key Responsibilities

Treatment Coordination & Case Management

Present treatment plans and guide patients through next steps
Explain procedures, timelines, and financial responsibilities
Improve case acceptance and patient conversion rates
Coordinate care plans and follow-ups
Assist with referrals to outside doctors and diagnostic services

Office Management

Oversee daily operations of the front desk and administrative team
Manage scheduling efficiency and provider calendars
Ensure smooth patient flow and operational organization
Identify and implement process improvements

Team Leadership

Support and manage front desk and coordination staff
Maintain accountability for performance and workflow standards
Help train and onboard new team members

Skills

Experience working in a medical or dental office in a leadership or coordinator role
Proven ability to manage office operations and patient workflows
Proficiency with EMR/EHR systems such as Epic, Intergy, Athenahealth, eClinicalWorks etc. for documentation management
Strong organizational skills with the ability to efficiently handle multiple tasks and patient inquiries in a fast-paced environment
Experience with CRM software (Hubspot, salesforce etc) is preferred
Excellent computer skills including Microsoft Office suite (Word, Excel) and familiarity with office management software like Office 365 or similar platforms
Background in sleep medicine, dental, ENT, or specialty medical practices preferred but not necessary
Exceptional customer service skills with a friendly demeanor and effective phone etiquette in handling patient inquiries and appointment scheduling
Bilingual abilities are highly desirable to serve diverse patient populations effectively
Previous clinic or dental office experience is preferred; familiarity with dental terminology and dental office management systems like SoftDent, Dentrix or Eaglesoft is a plus
Ability to handle sensitive health information in compliance with HIPAA regulations while maintaining confidentiality at all times

Key Traits

Highly organized and detail-oriented
Strong communication and patient-facing skills
Confident in discussing treatment plans and finances
Ability to manage multiple priorities in a fast-paced environment
Leadership mindset with a proactive, problem-solving approach

Join us in delivering outstanding patient service by providing essential administrative support that keeps our healthcare facility running smoothly. We value proactive team players who are eager to make a positive impact on every patient's experience!

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits: