Plastic Surgery Patient Care Coordinator

Landford Plastic Surgery • Full-time • Chevy Chase, Maryland, United States • $75k / year • 1w ago

**Patient Care Coordinator**

**Landford Plastic Surgery / Wilmina Landford, MD**

*Chevy Chase, Maryland*

**Job Summary:**

We are seeking an exceptional **Patient Care Coordinator** to join our team at Landford Plastic Surgery. The successful candidate will have a passion for providing a world-class experience and delivering outstanding customer service, while coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high-end customer-facing positions who thrives in a dynamic and patient-focused environment that is centered around wellness and beauty from the first point of contact to post-procedure care. A strong sales mindset is essential—this role involves making up to 50 outbound calls per day to schedule procedures and follow up with patients.

**Key Responsibilities:**

Patient Experience Excellence

Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery
Strive to exceed sales targets while ensuring patient satisfaction through exceptional service
Drive brand awareness and convert new leads to surgical procedures

Coordination

Leverage sales experience to guide patients through the decision-making process
Educate potential patients on available procedures and aesthetic treatments
Review expectations and successfully screen qualified patients

Patient Care

Work closely with Dr. Wilmina Landford to schedule and prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each step
Provide cost estimates, schedule procedures, prepare and communicate surgical fees, and collect deposits and payments.
Coordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experience
Develop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressed
Provide superior customer service throughout every touchpoint

Administrative Duties

Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses

**Qualifications**

Preferably 2 years experience in a sales or customer/patient-facing role preferably within the beauty, skincare, or medical aesthetics
Foundational knowledge of plastic surgery
Proven ability to make up to 50+ outbound phone calls daily
Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience
Strong negotiating skills to persuade and influence others
Passion for providing white-glove customer service and creating memorable patient experiences
High attention to detail and ability to multi-task in a fast-paced environment
Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals
Participates and works well in a team-based environment
A professional, polished appearance and demeanor with a proactive approach to problem-solving

**What We Offer:**

A dynamic and supportive environment within a highly respected practice
Competitive base salary with monthly performance-based incentives to increase overall compensation.
Paid time off
Paid holidays
Comprehensive benefits package
Professional growth and development opportunities---If you are passionate about elite patient care, and are eager to help transform lives through aesthetic medicine, we encourage you to apply.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

What do you know about the plastic surgery industry, and how would you stay up-to-date on new trends, technologies, and procedures to effectively communicate with patients and support the practice's goals?
Why do you believe your are the best fit for the patient care coordinator role?
Tell me about a time you had to to manage multiple urgent tasks or patient/client needs at once. How did you prioritize your work and what was the outcome?
Can you tell me about a project, process, or initiative you worked on over several years that you helped build, improve, or maintain over time? What kept you motivated and what impact did you have?
Are you conversational in Spanish?

Work Location: In person

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