Are you an energetic leader who thrives on creating exceptional patient experiences, motivating teams, and helping patients move confidently forward with treatment? We are seeking a Patient Experience Manager to lead our front office and patient communication efforts while serving as a key contributor to practice growth. This role combines leadership, patient communication, treatment coordination, and operational excellence in a fast-paced orthodontic environment.
The ideal candidate is positive, highly organized, accountable, and passionate about delivering outstanding customer service. If you enjoy coaching team members, building relationships with patients, and driving results, we'd love to meet you.
What You'll Do:
Lead the Front Office Team
- Coach, mentor, and develop Patient Care Coordinators (PCCs).
- Set performance expectations and drive accountability.
- Lead daily huddles and support a positive, team-oriented culture.
- Help create an environment where patients and team members feel welcomed, valued, and supported.
Deliver an Exceptional Patient Experience
- Oversee patient communication through phone calls, text messages, email, and other communication channels.
- Ensure patients receive timely responses and outstanding customer service.
- Assist with escalated patient concerns and help create positive outcomes.
- Build meaningful relationships with patients and families throughout their treatment journey.
Serve as Treatment Coordinator
- Present treatment recommendations and financial arrangements.
- Help patients and families understand the value of recommended treatment.
- Guide patients through the decision-making process with confidence and professionalism.
- Follow up with unscheduled treatment plans and uncommitted patients.
- Help maximize treatment acceptance and same-day starts.
Drive Practice Growth
- Manage new patient scheduling and conversion opportunities.
- Monitor key performance indicators and identify areas for improvement.
- Support referral growth through exceptional patient experiences.
- Work closely with leadership to improve systems, processes, and results.
Support Daily Operations
- Ensure front office systems and workflows are followed consistently.
- Provide hands-on support during busy periods.
- Help maintain efficient scheduling and smooth patient flow throughout the day.
What We're Looking For:
Required Qualifications
- Dental or orthodontic front office experience.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Comfortable discussing treatment recommendations and financial arrangements.
- Ability to multitask and perform in a fast-paced environment.
- Positive attitude with a patient-first mindset.
Preferred Qualifications
- Previous leadership or management experience.
- Orthodontic experience.
- Treatment Coordinator experience.
- Experience coaching and developing team members.
- Proven success in patient conversion, scheduling, or treatment acceptance.
What Makes Someone Successful in This Role?
- Brings positive energy and enthusiasm every day.
- Leads by example and inspires others.
- Enjoys building relationships and helping people.
- Holds themselves and others accountable.
- Is solutions-oriented and proactive.
- Takes pride in creating exceptional patient experiences.
Why Join Us?
- Opportunity for professional growth and advancement.
- Supportive leadership team.
- Positive, team-focused culture.
- Opportunity to make a meaningful impact on patients and families.
- Dynamic role that combines leadership, communication, and patient care.
If you are passionate about leadership, patient service, and helping practices grow, we encourage you to apply.
*Due to a high volume of applications, we kindly ask that you do not call or visit the office.*
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you able to reliably able to commute to Leander Monday - Friday?
- What sets you apart from other candidates applying for this Patient Experience Manager role? Please be specific and share real examples.
- What hourly rate are you seeking based on your dental experience and the posted pay range?
Experience:
- Dental office: 1 year (Required)
Work Location: In person
