The Oral Surgery Treatment Coordinator is a key role in our practice, serving as the main connection between our oral surgeon and our patients. You will guide them through their treatment journey with clarity, care, and confidence.
Your Responsibilities
As a Treatment Coordinator, you will help manage the patient’s experience from the first consultation through final scheduling at our various offices on Oahu. Travel stipend available on Oahu ($20-$40/day). Your responsibilities include:
- Treatment Plans & Financial Conversations: Meeting with patients to clearly explain recommended procedures such as dental implants or wisdom tooth extractions in easy to understand language. You will walk patients through timelines, expectations, costs, insurance benefits, and estimated out-of-pocket expenses. This may also include helping patients explore payment plans or third-party financing options when needed. Familiarity with insurance pre-authorizations is important.
- Scheduling & Pre-Op Coordination: Scheduling surgical appointments and managing the doctor’s calendar while making sure all pre-operative requirements, medical clearances, lab work, imaging, collaborative cases with other providers are completed ahead of time.
- Communication & Follow-Up: Acting as the main point of contact for referring dental offices to collect records, X-rays, and referrals. You will also follow up with patients who have not scheduled treatment yet, helping answer questions and remove any obstacles. Additionally, you will assist with pre and post-operative communication by sharing instructions and directing questions to the appropriate team members with empathy and professionalism.
What You’ll Bring
- Experience: 12 months of experience in an oral surgery office, working with patients, referring dental offices, and vendors. Chairside experience is a plus but not required.
- Strong Communication: Clear, professional, and friendly written and verbal communication skills
- Organization & Time Management: The ability to stay organized; manage multiple tasks (follow-up on prescriptions, reports, medical clearances, surgical case guides); and maintain accurate records
- Technology Skills: Comfort using computers and dental practice management software and MS Word is required
- Education: High School diploma or equivalent
- The ideal candidate is warm, compassionate, and upbeat, enjoys working in a fast-paced environment, and is excited to learn, grow, and support patients during important moments in their care.
What You’ll Love About Us
- Competitive Hourly Wages that grow WITH you
- Medical, Drug, Vision + Dental
- 401K with Employer Matching
- Paid Time Off
- Paid Holidays
- Travel Pay
- Formal and On-the-job Training and Development
- Opportunities for Advancement and Internal Transfers
- Teamwork, camaraderie, and FUN!
Who We are
Hawaii Family Dental is a locally owned and operated multi-specialty dental practice. With 300 employees across 12 locations and 4 islands, we provide comprehensive care to patients, treating everyone one like family. Our mission is to improve and health and well-being of everyone in Hawaii through direct patient care and education.
We believe in building a happy, harmonious work environment where you love what you do—and our culture supports that. You’ll have room for growth, the opportunity to advance in your career, and even the chance to explore new professional options throughout Hawaii.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: On the road
