IF: You know the difference between a clean claim and a claim that disappears into the insurance black hole.
IF: You know how to verify benefits, submit accurate out-of-network claims, post EOBs, work aging, and stay on the phone until you get a real answer.
Then you may be the right fit for us and our amazing office.
Tuscarora Family Dental is looking for an experienced Dental Receptionist/Insurance Coordinator to own that process.
We are a modern, privately owned, fee-for-service dental practice. While we are not in-network with most plans, we submit out-of-network claims as a courtesy to our patients. That means this role is a major part of our patient experience, our collections, and the confidence our team has in every financial conversation.
This is not an entry-level position. We are looking for someone with strong, hands-on dental insurance experience who can work independently, stay organized, and follow claims through to resolution.
What You’ll Be Responsible For
- Verify and document out-of-network dental benefits before patient appointments
- Clearly communicate estimated insurance benefits and patient responsibility
- Submit accurate dental claims, including narratives, radiographs, perio charting, and other required attachments
- Follow up on outstanding, delayed, denied, and underpaid claims
- Post insurance payments and EOBs accurately
- Work insurance aging reports and keep follow-up notes current
- Communicate with insurance carriers to resolve claim issues and payment discrepancies
- Help patients understand their insurance benefits, claims, EOBs, and financial responsibility
- Coordinate with the doctor, clinical team, and front office so financial information is accurate and consistent
- Assist with phones and front-office support
- Assist with scheduling
- Assist with check out and payment reconciliation
- Help improve systems that reduce preventable denials and keep claims moving
You’re a Great Fit If You Have
- At least 3 years of direct dental insurance and billing experience
- Solid experience handling out-of-network dental claims from start to finish
- Experience verifying benefits, submitting claims, posting EOBs, working aging, and resolving denials
- A working knowledge of deductibles, annual maximums, frequencies, limitations, waiting periods, downgrades, exclusions, and coordination of benefits
- Strong attention to detail and the ability to stay organized without constant supervision
- The confidence to communicate professionally with patients, team members, and insurance carriers
- A positive attitude, dependable attendance, and a team-player mindset
- Experience with Open Dental is a plus
Candidates without substantial dental insurance experience will not be considered.
What You’ll Find at Tuscarora Family Dental
- A modern, state-of-the-art, privately owned practice
- A professional, respectful team that works together
- An easy-going doctor and a supportive work environment
- A role where your experience matters and your work has a direct impact
- Competitive pay based on experience
- 401(k) and 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
- Retirement plan
Job Details
Job Type: Full-time
Work Location: In person
How to Apply
Please apply through Indeed with your resume.
To be considered, include a short response to this question:
“Tell us about your direct experience handling out-of-network dental claims, insurance follow-up, and insurance aging.”
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Experience:
- dental insurance: 2 years (Preferred)
Work Location: In person
