Dental Office Manager

Sanitas Dental • Full-time • Plantation, Florida, United States • $3k - $1.20m / year • 1d ago

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

A Dental Medical Center Manager plays a pivotal role in the successful operation of a dental medical center. They are responsible for overseeing the daily administrative and operational functions of the center, ensuring the highest level of patient care, compliance with regulations, and efficient business operations. Leadership and organizational skills will be crucial in creating a positive and productive work environment for both staff and patients.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lead, supervise, and motivate a team of dental professionals, including dentists, dental hygienists, dental assistants, and administrative staff.
Foster a positive work culture that promotes teamwork, communication, and professional development.
Ensure the delivery of high-quality patient care and excellent customer service.
Handle patient complaints and concerns, striving to resolve issues in a timely and satisfactory manner.
Oversee scheduling, appointment booking, and patient records management.
Manage billing, insurance claims, and financial transactions, ensuring accuracy and compliance with relevant regulations.
Maintain and update patient confidentiality and data protection standards.
Stay up-to-date with dental industry regulations, licensing requirements, and compliance standards.
Ensure the dental center adheres to all local, state, and federal healthcare regulations.
Develop and manage the budget for the dental center, tracking expenses and revenues.
Implement cost-effective strategies to optimize financial performance.
Supervise the maintenance and upkeep of dental equipment and the facility.
Coordinate repairs, upgrades, and compliance with infection control protocols.
Collaborate with the marketing team to develop and implement marketing strategies to attract and retain patients.
Explore opportunities for business growth and expansion, such as adding new services or specialties.
Prepare regular reports for the higher management, summarizing the dental center's performance and key metrics.
Determine the key performance indicators (KPIs) and metrics that are relevant to the dental center's goals and objectives.
Analyze the collected data to extract meaningful insights and trends. Compare current performance with historical data and benchmarks to provide context.
Manage inventory levels and supplies to ensure the uninterrupted operation of the dental center.
Categorize the inventory into different groups based on their criticality and usage.
Determine the minimum and maximum quantity levels for each category.

Supervisory Responsibilities

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

Required Education

Bachelor's degree in healthcare administration, business management, or a related field.

Required Experience

Relevant experience in healthcare or dental practice management (2+ years).

Required Licenses and Certifications

Required Knowledge, Skills, and Abilities

Strong knowledge of dental industry regulations and compliance.
Excellent leadership, communication, and interpersonal skills.
Proficiency in office software and practice management software.
Strong organizational and problem-solving abilities.
Ability to work under pressure and handle challenging situations effectively.
Commitment to maintaining patient confidentiality and ethical standards.

Preferred Qualifications

Master's degree preferred.

Financial Responsibilities

This position currently handles physical money or negotiates contracts.

Between $3,000 and $1,200,000 handled annually.

Budget Responsibilities

This position has budget responsibilities.

Between $3,000 and $1,200,000 handled annually.

Languages

English

Advanced

Spanish

Preferred

Creole

Preferred

Travel

Not required

N/A

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.

Working Condition

Not Required

Occasionally

(1-33%)

Frequently

(34-66%)

Constantly

(67-100%)

Must be able to travel to multiple locations for work (i.e.

travel to attend meetings, events, conferences).

May be exposed to outdoor weather conditions of cold,

heat, wet, and humidity.