Experienced Dental Office Manager

Emergency Dental Care USA, Inc • Full-time • Fort Worth, Texas, United States • $25 - $30 / hour • 3d ago

Position Overview:

We are seeking a dedicated, highly organized, and culture-driven Dental Office Manager / Operations Lead to oversee daily clinic workflows and champion an exceptional patient experience. In this role, you will serve as the heartbeat of our practice—managing front-of-house operations, leading administrative staff, coordinating provider schedules, and collaborating directly with leadership to drive growth.

The ideal candidate is an excellent communicator who blends top-tier customer service with strong operational leadership to build a collaborative, high-performing clinic culture.

Compensation, Schedule & Perks:

Compensation: $25.00 – $30.00 per hour (dependent on experience)
Schedule: Compressed work week consisting of 3.5 days per week (9:00 AM – 9:00 PM shifts)
Health & Wellness: Comprehensive medical, dental, and vision insurance coverage
Financial Accounts: Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Time Off: Generous Paid Time Off (PTO)
Career Growth: Clear pathways for professional advancement and operational leadership.

Key ResponsibilitiesPatient Relations & Care Coordination:

First-Class Hospitality: Deliver elite customer service by warmly greeting patients upon arrival and serving as a friendly, reassuring final point of contact at check-out.
Patient Education: Engage in transparent, comprehensive communication to guide patients through their visit overview, proactively addressing any questions or clinical concerns.
Financial Coordination: Present complex treatment plans clearly, verify dental insurance benefits, process patient paperwork, and discuss flexible financing options with transparency.
Schedule Optimization: Manage patient scheduling protocols to maximize daily clinic flow, seamlessly onboarding new patients and handling follow-ups.

Practice Operations & Office Management:

Administrative Governance: Execute daily, weekly, and monthly operational reporting to track clinic metrics, health, and key performance indicators.
Master Scheduling: Manage comprehensive scheduling logistics for clinical staff, and Associate Doctors to ensure optimal clinic coverage.
Strategic Alignment: Participate in weekly and monthly strategic meetings with the Regional Manager to review, plan, and execute practice growth initiatives and targets.

Team Leadership & Human Resources:

Talent Management: Assist leadership in the talent lifecycle, writing documentation, managing employee terminations, and conducting structured performance reviews.
Culture Stewardship: Motivate and lead the administrative and clinical teams by establishing relationships rooted in trust, accountability, open communication, and collaboration.

Basic Qualifications:

Experience: Proven track record in a dedicated customer service or front-facing hospitality role.
Education: High School Diploma or equivalent required.
Technical Skills: Intermediate proficiency with Microsoft Office, specifically Excel, Outlook, and Word.
Core Competencies: Exceptional organizational capabilities, strong emotional intelligence, and the agility to manage shifting operational priorities.

Required Qualifications:

Industry Experience: Previous dental office management experience, with specific expertise navigating a high-volume, multi-specialty practice setting.
Software Knowledge: Hands-on experience utilizing Dentrix practice management software.

Preferred Qualifications:

Certifications: Active CPR-BLS, Registered Dental Assistant (RDA) license, or other industry-related dental credentials are highly valued but not strictly required.

Pay: $25.00 - $30.00 per hour

Medical Specialty:

Surgery

Application Question(s):

What is your compensation request?
If considered, what date would you be available to start. Please include any upcoming vacation or days off that would delay onboarding.
Are you able to work a compressed scheduled of 3.5 days per week including 1 weekend day 9am-9pm? (Candidates not available to work this schedule will not be considered)

Experience: