Position Overview:
We are seeking a dedicated, highly organized, and culture-driven Dental Office Manager / Operations Lead to oversee daily clinic workflows and champion an exceptional patient experience. In this role, you will serve as the heartbeat of our practice—managing front-of-house operations, leading administrative staff, coordinating provider schedules, and collaborating directly with leadership to drive growth.
The ideal candidate is an excellent communicator who blends top-tier customer service with strong operational leadership to build a collaborative, high-performing clinic culture.
Compensation, Schedule & Perks:
- Compensation: $25.00 – $30.00 per hour (dependent on experience)
- Schedule: Compressed work week consisting of 3.5 days per week (9:00 AM – 9:00 PM shifts)
- Health & Wellness: Comprehensive medical, dental, and vision insurance coverage
- Financial Accounts: Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Time Off: Generous Paid Time Off (PTO)
- Career Growth: Clear pathways for professional advancement and operational leadership.
Key ResponsibilitiesPatient Relations & Care Coordination:
- First-Class Hospitality: Deliver elite customer service by warmly greeting patients upon arrival and serving as a friendly, reassuring final point of contact at check-out.
- Patient Education: Engage in transparent, comprehensive communication to guide patients through their visit overview, proactively addressing any questions or clinical concerns.
- Financial Coordination: Present complex treatment plans clearly, verify dental insurance benefits, process patient paperwork, and discuss flexible financing options with transparency.
- Schedule Optimization: Manage patient scheduling protocols to maximize daily clinic flow, seamlessly onboarding new patients and handling follow-ups.
Practice Operations & Office Management:
- Administrative Governance: Execute daily, weekly, and monthly operational reporting to track clinic metrics, health, and key performance indicators.
- Master Scheduling: Manage comprehensive scheduling logistics for clinical staff, and Associate Doctors to ensure optimal clinic coverage.
- Strategic Alignment: Participate in weekly and monthly strategic meetings with the Regional Manager to review, plan, and execute practice growth initiatives and targets.
Team Leadership & Human Resources:
- Talent Management: Assist leadership in the talent lifecycle, writing documentation, managing employee terminations, and conducting structured performance reviews.
- Culture Stewardship: Motivate and lead the administrative and clinical teams by establishing relationships rooted in trust, accountability, open communication, and collaboration.
Basic Qualifications:
- Experience: Proven track record in a dedicated customer service or front-facing hospitality role.
- Education: High School Diploma or equivalent required.
- Technical Skills: Intermediate proficiency with Microsoft Office, specifically Excel, Outlook, and Word.
- Core Competencies: Exceptional organizational capabilities, strong emotional intelligence, and the agility to manage shifting operational priorities.
Required Qualifications:
- Industry Experience: Previous dental office management experience, with specific expertise navigating a high-volume, multi-specialty practice setting.
- Software Knowledge: Hands-on experience utilizing Dentrix practice management software.
Preferred Qualifications:
- Certifications: Active CPR-BLS, Registered Dental Assistant (RDA) license, or other industry-related dental credentials are highly valued but not strictly required.
Pay: $25.00 - $30.00 per hour
Medical Specialty:
Application Question(s):
- What is your compensation request?
- If considered, what date would you be available to start. Please include any upcoming vacation or days off that would delay onboarding.
- Are you able to work a compressed scheduled of 3.5 days per week including 1 weekend day 9am-9pm? (Candidates not available to work this schedule will not be considered)
Experience:
- Dental Office Manager : 3 years (Required)
- Treatment Presentation: 3 years (Required)
- Specialty office : 2 years (Required)
Ability to Commute:
- Fort Worth, TX 76244 (Required)
Work Location: In person
