Office Manager/Patient Care Coordinator

Smile Source Spokane • Full-time • Spokane Valley, Washington State, United States • $27 - $30 / hour • 4d ago

WE’RE HIRING!

Dental Office Manager / Patient Care Coordinator

Smile Source Spokane | Spokane Valley, WA

Full-Time | Leadership + Patient Care | Dental Experience Required

Are you an experienced dental professional who can lead a team, keep an office running smoothly, and create an exceptional patient experience?

Smile Source Spokane is looking for a confident, organized, and compassionate Dental Office Manager / Patient Care Coordinator to join our team. This is a key leadership position for someone who enjoys both managing the business side of dentistry and building meaningful relationships with patients.

If you are a natural leader who can move seamlessly between team management, scheduling, patient communication, treatment coordination, and office operations, we’d love to meet you!

WHAT YOU’LL DO

Office Management & Leadership

Oversee the daily operations of the dental office.
Lead, coach, and support the front office and clinical team.
Maintain accountability for office goals, performance, and patient experience.
Monitor schedules and ensure the practice is operating efficiently.
Identify opportunities to improve systems, workflows, and profitability.
Assist with staff scheduling, timekeeping, and daily coverage.
Help create a positive, accountable, and team-oriented culture.
Ensure office policies, procedures, HIPAA, OSHA, and compliance standards are followed.

Patient Care Coordination

Manage and optimize the patient schedule to maximize productivity while maintaining an excellent patient experience.
Welcome patients and create a warm, professional first impression.
Coordinate new patient appointments and follow-up care.
Communicate treatment plans, fees, insurance information, and financing options.
Help patients understand their recommended treatment and confidently move forward with care.
Follow up on unscheduled treatment and overdue appointments.
Build strong, long-term relationships with patients.

Financial & Administrative Responsibilities

Understand dental insurance, benefits, eligibility, and patient financial responsibility.
Oversee accurate insurance verification and claims processes.
Monitor accounts receivable and assist with outstanding patient balances.
Ensure accurate posting of payments and production.
Assist with treatment acceptance and financial arrangements.
Run and review practice reports and key performance indicators.
Work with leadership to identify opportunities for improved collections and profitability.

WHAT WE’RE LOOKING FOR

We’re looking for someone who is:

Experienced in dental front office operations and management
Comfortable in a leadership role
Knowledgeable in dental insurance and revenue cycle management
Experienced with scheduling and treatment coordination
Confident discussing treatment and finances with patients
Highly organized and excellent at follow-through
Comfortable holding team members accountable while maintaining a positive culture
A strong communicator who can work effectively with doctors, clinical team members, and patients
Professional, dependable, and solution-oriented
Someone who takes ownership rather than waiting to be told what needs to be done

REQUIRED

Previous dental office experience
Dentrix experience
Previous leadership or office management experience preferred
Strong understanding of dental terminology, insurance, and treatment coordination
Excellent customer service and communication skills
Ability to multitask in a fast-paced dental environment

WHY SMILE SOURCE SPOKANE?

At Smile Source Spokane, we believe a successful practice starts with a strong team and an exceptional patient experience.

You’ll work alongside a team that values communication, accountability, teamwork, growth, and patient-centered care. We are looking for someone who wants to make a difference—not simply fill a position.

This is an opportunity to take ownership of the front office, help develop the team, improve systems, and play an important role in the continued growth of the practice.

WHAT WE OFFER

Competitive compensation based on experience
Medical, Dental & Vision benefits
401(k)
Paid Time Off
Paid Holidays
Continuing Education & professional development
Supportive leadership
Growth opportunities
Team-oriented work environment

READY TO TAKE THE LEAD?

If you’re an experienced dental professional who is ready to combine leadership, patient care, and practice operations, and partner with Dr. Gretchen Taylor, we want to hear from you!

Apply today and tell us why you’d be a great fit for Smile Source Spokane.

Pay: $27.00 - $30.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

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