Dental Receptionist

Grand Avenue Dental • Full-time • Waukesha, Wisconsin, United States • $18 - $22 / hour • 3w ago

Job Summary

We are seeking a dynamic and organized Dental Receptionist to join our dental team! In this role, you will be the welcoming face of our clinic, managing patient interactions, scheduling appointments, and ensuring smooth administrative operations. Your energetic approach and attention to detail will help create a positive experience for every patient while maintaining efficient office workflows. The ideal candidate will possess strong communication skills, a passion for healthcare support, and experience with dental office systems.

Duties

Greet patients warmly, verify their appointment details, and complete check-in and check-out processes
Schedule appointments efficiently using dentrix and coordinate follow-up visits
Manage patient records with accuracy, ensuring compliance with HIPAA and confidentiality policies
Handle incoming calls with professional phone etiquette, addressing inquiries and directing calls appropriately
Process insurance claims, verify coverage, and assist patients with billing questions
Maintain a clean, organized front desk area while supporting overall office management tasks

Experience

Previous experience working in a dental clinic or medical office environment is highly preferred
Proficiency with Dentrix preferred
Knowledge of Dental billing procedures, CDT coding, and dental insurance processes
Demonstrated ability to handle collection processes professionally and accurately
Familiarity with clinical confidentiality policies and healthcare documentation review standards
Excellent computer skills including Dentrix and Dexis
Exceptional customer service skills combined with strong organizational abilities to support seamless front desk operations

Join us in making a difference by providing exceptional administrative support that ensures our patients receive the highest quality care. We value motivated team players who thrive serving people and are committed to maintaining clinical confidentiality while delivering outstanding service!

Pay: $18.00 - $22.00 per hour

Benefits: