Dental Front Office Business Leader / Treatment Coordinator

Turner Family Dentistry • Full-time • Union, Kentucky, United States • $23 - $29 / hour • 1w ago

About Us

At Turner Family Dentistry, we're passionate about providing exceptional dental care in a warm and supportive environment. As a family-owned practice that has been a cornerstone in our community for almost 20 years, we've built a reputation for delivering a five-star patient experience, thanks to our dedicated, skilled team and unwavering attention to detail. Check out our 5-star reviews on Google to see what our patients are saying!

Our practice is growing, and we're looking for a motivated, driven professional to help lead our front office, guide patients through treatment and financial decisions, and ensure we continue to exceed patient expectations. If you're ready to make an impact and be part of a thriving, close-knit team, we'd love to meet you!

Position Overview

We are seeking a proactive, results-driven Dental Front Office Business Leader / Treatment Coordinator to join our team. As the cornerstone of our administrative team, you will oversee the day-to-day operations at the front desk with a sense of urgency, ensuring smooth processes and excellent patient service. You'll manage the schedule, present treatment plans and financial options, own case acceptance, and drive initiatives that enhance patient satisfaction and practice growth.

This role is perfect for someone who thrives in a fast-paced environment, loves connecting with patients, and knows how to guide conversations toward a confident "yes." You'll also help support HR functions, support marketing efforts, and lead the front office team to maintain organization and productivity. With an entrepreneurial mindset, you'll work closely with the practice owner to streamline operations and contribute to the long-term success of the practice.

What You'll Do

Front Office Leadership & Operations

Oversee the day-to-day operations of the front desk, ensuring smooth patient flow and efficient office procedures
Manage and optimize the daily schedule to ensure maximum productivity and patient satisfaction
Lead and support the front office team, fostering a collaborative and positive work environment
Assist with HR functions as needed

Treatment Coordination & Case Acceptance

Present treatment plans clearly and confidently, helping patients understand their options and the value of recommended care
Sell treatment plans and financial options, helping patients make informed decisions about their care
Own case acceptance numbers, following up with patients who haven't yet moved forward with treatment
Track and report on production and case acceptance metrics
Build trust and rapport with patients to support long-term relationships with the practice
Collaborate closely with clinical team members to ensure smooth handoffs from diagnosis to treatment

Financial Coordination & Insurance

Review costs and insurance coverage with patients, and offer financing options (such as CareCredit and Sunbit) to make treatment accessible
Verify insurance benefits and eligibility before patient appointments
Oversee accounts receivable in coordination with the Insurance and AR Specialist

Practice Growth

Implement and oversee initiatives to drive office growth, improve patient experience, and enhance financial performance
Collaborate with the marketing team to help develop and execute strategies to attract new patients and maintain strong relationships with existing ones
Work closely with the practice owner to streamline processes, increase office efficiency, and contribute to long-term practice goals
Do whatever it takes to help the office run smoothly

What We're Looking For

Proven experience in a leadership role within the dental field, with strong administrative and management skills
Experience in dental treatment coordination or financial coordination preferred
Strong understanding of dental insurance, benefits verification, and financing options (CareCredit, Sunbit, etc.)
Confident, persuasive communicator who can navigate financial conversations with empathy and build strong patient relationships
Highly organized, with strong follow-up habits and a sense of urgency in managing day-to-day office operations
Comfortable working independently and taking ownership of outcomes
Ability to think strategically and implement initiatives to drive growth and improve office efficiency
Entrepreneurial mindset with a passion for growth, leadership, and patient care
A positive, team-oriented attitude
Experience with Dentrix dental software and Weave phone systems is a plus

Pay: $23.00 - $29.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits: