Front Desk Supervisor - Dental Practice

Chesheim Dental Associates • Full-time • Erdenheim, Pennsylvania, United States • $28 - $35 / hour • 4d ago

Front Desk Supervisor – Dental Practice

Pay: $28.00 - $35.00 per hour, based on experience and qualifications

Job Type: Full-time

Job Description:

Chesheim Dental Associates is seeking an experienced and motivated Front Desk Supervisor to join our multi-specialty dental practice located in the beautiful Chestnut Hill area.

The Front Desk Supervisor will oversee the daily operations of the front desk, support and guide the business team and help ensure an exceptional experience for our patients. The ideal candidate is organized, professional, dependable and comfortable taking a leadership role in a busy dental office.

Responsibilities include:

Supervising and supporting the front desk/reception team
Answering incoming phone calls and ensuring calls are handled promptly and professionally
Scheduling and coordinating patient appointments
Managing the daily front desk workflow and ensuring adequate coverage
Reviewing patient account balances
Collecting payments and outstanding patient balances
Verifying insurance benefits and assisting with insurance-related issues
Training and mentoring front desk team members
Helping ensure that office policies and procedures are followed consistently
Assisting with staff scheduling and coordinating front desk coverage
Monitoring voicemail, patient communications and appointment requests
Working closely with doctors, hygienists, assistants, and the business team
Helping resolve patient concerns in a professional and compassionate manner
Maintaining accurate patient records and protecting patient confidentiality
Assisting with office administrative duties as needed
Working directly with the Practice Administrator and Executive Team on major projects

Requirements:

Minimum 5 years of dental front desk/reception experience required
Previous supervisory or leadership experience in a dental office preferred
Strong knowledge of dental insurance, claims, and patient billing
Experience with Dentrix preferred
Excellent communication and customer service skills
Strong computer literacy and writing skills
Knowledge of Microsoft Word and Excel is a plus
Knowledge of HIPAA and OSHA guidelines
Excellent organizational and time-management skills
Ability to multitask and prioritize in a fast-paced environment
Ability to work independently while also being an effective team member
Strong attention to detail
Professional, positive, and pleasant demeanor
Ability to lead, motivate, and support a team
Ability to handle patient concerns and difficult situations professionally

The right candidate will be a strong team leader who enjoys working with people, takes initiative and can help create an organized, efficient, and positive front desk environment. We are looking for someone who can lead by example while providing excellent service to our patients and supporting the entire dental team.

We offer competitive wages based on experience and skill set, along with a very generous benefits package.

The candidate will be required to work one Saturday per month for 10 months, with no Saturday shifts scheduled during July and August.

Applicants with experience in Dentrix, dental insurance, treatment coordination, dental billing and front desk leadership are strongly encouraged to apply.

Benefits: