Dental Reputation Manager-Yelp & Google Review Specialist Must have Dental Background
We're looking for a proactive, sharp, and customer service focused- Reputation Manager to elevate our online presence and strengthen patient satisfaction.
What we need:
- Proven experience in Yelp/Google reviews
- Dental experience is a need
- Strong experience managing Yelp, Google, and online reputation platforms
- Excellent customer service with the ability to resolve problems quickly and professionally
- Skilled in de-escalation and turning negative experiences into positive outcomes
- Organized, responsive, and confident communicator
- Ability to track reviews, respond promptly and execute strategies that boost ratings and overall reputation
We offer great benefits! Looking forward to hearing from you!
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years experience do you have as a reputation manager?
- How do you handle a sudden drop in star ratings or a spike in negative reviews?
- What strategies do you use to consistently increase positive reviews without asking in a way that violates platform guidelines?
- How comfortable are you with dashboards, review alerts, and analytics reporting?
- What KPI's do you track weekly or monthly?
Experience:
- Dental office: 1 year (Preferred)
- Managing online reputation: 1 year (Preferred)
- Increasing positive reviews: 1 year (Preferred)
Language:
Ability to Commute:
- Long Beach, CA 90807 (Preferred)
Work Location: In person
