Orthodontic Treatment Coordinator

Elizabeth Blake Orthodontics • Full-time • Hopkinton, Massachusetts, United States • $25 - $35 / hour • 1w ago

Job Summary:
We are seeking a dynamic and results-driven Orthodontic Treatment Coordinator to join our team. The ideal candidate will be responsible for promoting and selling orthodontic services. This role requires excellent communication, negotiation, and organizational skills, along with a strong understanding of sales. The Orthodontic Treatment Coordinator will serve as a technical resource, providing product demonstrations and tailored solutions to meet client needs, ultimately driving growth and customer satisfaction.

Responsibilities:

Develop and execute strategic sales goals to achieve growth targets.
Manage all aspects of new and recall patients.
Build and maintain strong relationships with healthcare professionals/patient families to foster loyalty and repeat business.
Provide technical support and education on orthodontic products, ensuring patient's understanding of features and benefits.
Negotiate contracts, pricing, and terms to close sales effectively while maintaining profitability.
Analyze market trends, customer feedback, and competitor activities to inform sales strategies.
Maintain detailed records of sales activities, customer interactions, and account information using Microsoft Office tools such as Word and Excel.

Requirements:

Orthodontic or dental industry experience is REQUIRED.
Strong negotiation skills with the ability to manage relationships.
Demonstrated success in sales with a focus on customer service excellence.
Excellent communication skills—both verbal and written—and the ability to deliver conversions.
Proficiency in Microsoft Office Suite including Word, PowerPoint, and organizational tools.
Leadership qualities with the ability to influence decision-makers.
Ability to work independently in the field while maintaining organized records of activities.

Comprehensive training will be provided for all aspects of this role.

We are hiring primarily for personality, attitude, and coachability. The right candidate is someone who is friendly with patients, reliable, organized, and open to feedback. Skills will be taught; work ethic and a SALES mindset are non-negotiable.

What We Will Train You On:

You will receive hands-on training and support in all of the following areas:

Presenting orthodontic treatment plans
Communicating confidently with patients
Following up with pending treatment patients
Organizing and tracking patient follow-ups
Discussing payment options and balances
Taking clinical photos and orthodontic X-rays
Supporting daily office flow and scheduling systems

Your Responsibilities (After Training):

Guide patients from consultation to treatment start
Maintain consistent follow-up with patients
Communicate clearly and professionally with patients and team members
Take ownership of assigned tasks and outcomes
Support the clinical and front office team as needed

Ideal Candidate (Most Important):

Extremely dependable and punctual
Sales mindset is a MUST
Outgoing, friendly, and confident
Highly organized and detail-oriented
Coachable and receptive to feedback
Accountable and solution-oriented (a problem solver)
Comfortable speaking with patients and families

Experience & Requirements

Dental or orthodontic experience required
Willingness to learn and improve
Strong communication skills

Why Join Us

Full training and mentorship provided
Clear expectations and support systems
Long-term opportunity in a high-standards orthodontic practice
Positive, professional work environment

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Employee discount
Health insurance
On-the-job training
Paid sick time
Paid time off
Profit sharing
Retirement plan

Work Location: In person

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