We are seeking an experienced, organized, and patient-focused Dental Office Manager & Treatment Coordinator to lead front-office operations while guiding patients through their treatment journey. This role blends practice management, team leadership, financial coordination, and patient communication to ensure smooth daily operations and exceptional patient experience.
The ideal candidate is proactive, detail-oriented, confident in financial discussions, and capable of managing both people and processes in a fast-paced dental environment.
Key Responsibilities
- Office Management & Leadership
- Oversee daily front-office operations, scheduling, and patient flow
- Supervise and support front desk, treatment coordinators, and administrative staff
- Train, coach, and hold team members accountable to office protocols
- Ensure compliance with HIPAA, OSHA, and practice policies
- Monitor KPIs including production, collections, case acceptance, and scheduling efficiency
- Act as liaison between clinical team and administrative staff
- Handle patient concerns and escalations professionally and efficiently
Treatment Coordination & Case Presentation
- Present treatment plans clearly, confidently, and compassionately
- Educate patients on recommended procedures, sequencing, and benefits
- Review fees, insurance estimates, and financial options with patients
- Coordinate phased treatment and follow-up appointments
- Track case acceptance and follow up on pending treatment
- Build trust and long-term relationships with patients
Financial & Insurance Coordination
- Verify insurance benefits and explain coverage accurately
- Manage financial arrangements, payment plans, and third-party financing
- Ensure accurate billing, claims submission, and follow-ups
- Maintain high collection rates and minimize outstanding balances
- Review EOBs and resolve insurance discrepancies
Scheduling & Systems Optimization
- Maintain efficient doctor and hygiene schedules
- Reduce gaps, last-minute cancellations, and no-shows
- Implement systems to improve workflow and patient experience
- Utilize practice management software effectively (Dentrix, Open Dental, etc.)
Required Qualifications
- Minimum 3–5 years experience in a dental office management or treatment coordinator role
- Strong understanding of dental procedures, terminology, and workflows
- Proven experience in treatment plan presentation and financial discussions
- Excellent leadership, communication, and interpersonal skills
- Highly organized with strong attention to detail
- Comfortable handling sensitive patient and financial information
- Ability to multitask, prioritize, and work independently
Preferred Qualifications
- Experience managing a growing or multi-provider dental practice
- Knowledge of PPO, and fee-for-service models
- Experience with dental analytics and performance tracking
- Bilingual (English/Spanish) a plus
- Experience in growing Implant centers is preferred
Personal Attributes We Value
- Professional, confident, and compassionate demeanor
- Strong work ethic and accountability
- Solution-oriented mindset
- Ability to lead by example
- Commitment to excellent patient care and team culture
Compensation & Benefits
- Competitive salary (based on experience)
- Performance-based bonuses
- Health insurance contribution
- Paid time off & holidays
- Growth opportunities within the practice
How to Apply
Please submit your resume and a brief cover letter outlining your experience in office management and treatment coordination.
Pay: $68,539.63 - $82,542.35 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
