Job Summary
PLEASE READ THIS BEFORE APPLYING. This is a hands on front desk entry-level position. Candidates seeking a higher-level, supervisory, managerial, or specialized role may not be a suitable fit for this position.
We are seeking an energetic, friendly, dependable and highly motivated Front Desk Administrative who is passionate about patient care. This position is ideal for someone with exceptional organizational and communication skills who can manage multiple responsibilities confidently in a fast-paced clinical environment.
As the face of our practice and the first point of contact for our patients, you will play an essential role in creating a positive first impression, coordinating daily front-office operations, and ensuring a seamless patient experience from the initial phone call through checkout. We are looking for someone who is dependable, highly organized, values teamwork, and maintains a calm, professional approach while balancing competing priorities.
If you are committed to excellence and take pride in providing outstanding patient service while contributing to the overall success of our practice who can maintain an organized front office, we would love to meet you!
Responsibilities
- Welcome patients professionally and create an exceptional first and last impression of the practice.
- Check patients in and out, ensuring all required documentation is complete and accurate.
- Answer incoming calls, manage messages, respond to patient inquiries, and direct calls to the appropriate team member.
- Schedule, confirm, and coordinate appointments to maximize provider productivity and maintain an efficient schedule.
- Verify dental insurance benefits and communicate estimated patient financial responsibilities and payment options.
- Collect copayments, deductibles, and outstanding balances before patients depart.
- Update patient demographics, insurance information, health histories, and electronic records for accuracy.
- Prepare the following day's schedule by ensuring routing slips, treatment plans, laboratory cases, and patient documentation are complete and organized.
- Review upcoming appointments to ensure necessary equipment and materials are prepared, including nitrous oxide, bleaching equipment, and laboratory cases.
- Communicate schedule changes promptly to the appropriate staff members to maintain efficient daily operations.
- Retrieve specialist reports and upload them to the appropriate patient records.
- Coordinate with doctors, hygienists, dental assistants, and administrative staff to support seamless patient care and office operations.
- Monitor inventory and order front-office supplies before shortages occur.
- Maintain and restock front-desk drawers with specialty referral slips, clinical consent forms, and updated administrative paperwork.
- Keep the front desk, reception area, lobby, and patient restroom clean, organized, and welcoming throughout the day.
- Uphold HIPAA requirements and protect patient confidentiality at all times.
- Contribute to a professional, team-oriented work environment while consistently delivering outstanding patient service.
Requirements
- Must have some dental knowledge. Exceptional candidates with strong administrative and customer service backgrounds are encouraged to apply.
- Proficiency with Dentrix or comparable dental practice management software.
- Experience scheduling patients while optimizing provider schedules and maintaining an efficient daily workflow.
- Thorough understanding of dental insurance verification, benefit breakdowns, pre-authorizations, treatment estimates, claim submission, and insurance follow-up.
- Ability to accurately collect patient co-payments, outstanding balances, and process various payment methods.
- Strong knowledge of dental terminology, common dental procedures, and treatment sequencing.
- Excellent interpersonal, verbal, and written communication skills with a patient-centered approach.
- Demonstrated ability to provide exceptional customer service while managing a high volume of phone calls, patient inquiries, and front office responsibilities.
- Proficiency with Word, PDF, Microsoft Office, Google Workspace, and modern office technology, including digital forms, electronic document management, and online patient communication platforms.
- Experience utilizing patient communication software such as Weave and Lighthouse
- Ability to maintain accurate patient records while ensuring compliance with HIPAA and all applicable privacy regulations.
- Exceptional organizational skills with the ability to prioritize multiple tasks and adapt to a fast-paced environment.
- Strong critical thinking and problem-solving skills with the ability to work independently while supporting a collaborative team.
Pay: From $26.00 per hour
Expected hours: 37.0 per week
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- On-the-job training
- Paid sick time
- Paid time off
- Vision insurance
Experience:
- Dental office: 1 year (Required)
Work Location: In person
