At Pediatric Smiles of Cypress, we are building a high-energy, patient-centered pediatric dental team — and we are looking for a standout Patient Care Coordinator who brings confidence, urgency, professionalism, and amazing communication skills to the front office.
This is NOT an “average front desk” role.
We are looking for someone who:
- takes ownership
- thrives in a fast-paced environment
- connects naturally with parents and children
- understands dental insurance and scheduling flow
- can confidently guide conversations
- helps keep the office productive, organized, and positive
If you are warm, polished, proactive, and self-motivated, we would love to meet you.
Responsibilities
- Maintain a productive and organized schedule
- Schedule new patients, treatment appointments, and recare visits
- Work unscheduled treatment and follow-up lists daily
- Verify insurance benefits and explain coverage confidently
- Communicate proactively with parents regarding appointments and financial expectations
- Help manage same-day scheduling opportunities
- Support a smooth, positive patient experience from check-in to check-out
- Assist with collections, deposits, and financial conversations when needed
- Work closely with clinical team to maintain excellent office flow
Ideal Candidate
We are looking for someone who:
- Has an OUTSTANDING phone personality and positive energy
- Is confident speaking with parents and patients
- Learns quickly and takes initiative
- Can multitask without losing attention to detail
- Is emotionally mature and solutions-focused
- Can self-manage without constant supervision
- Has strong communication and follow-through skills
- Understands urgency and ownership
Preferred Qualifications
- Dental front office experience REQUIRED
- Pediatric dental experience preferred
- Cosmetic dental experience is a PLUS
- Insurance verification experience REQUIRED
- Open Dental experience preferred
- Treatment coordination or clinical background is a PLUS especially in cosmetic dentistry
- Bilingual (Spanish-speaking) is a PLUS but not required
This Position Is NOT a Fit For Someone Who:
- Waits to be told what to do
- Struggles with follow-through
- Has low energy or poor phone skills
- Becomes overwhelmed easily
- Dislikes fast-paced environments
- Avoids communication or financial conversations
Why Join Our Team?
- Positive and supportive culture
- Growth and leadership opportunities
- Modern technology and systems
- High-energy pediatric environment
- Team-oriented atmosphere
- Opportunity to make a real impact on families and children
To Apply:
Please submit:
- Your resume
- A short paragraph explaining why you would be a great fit for this role
- Your favorite part about working in pediatric dentistry or cosmetic dentistry
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Paid time off
- Professional development assistance
Application Question(s):
- Can you list the practice softwares you have experience with?
- A patient’s card declines twice at checkout, but they insist it works. Walk us through exactly what you would do next.
- A parent is unsure about moving forward with treatment due to cost. What would you say to help them feel comfortable and confident?
- You notice a 1-hour opening in tomorrow’s schedule. What steps would you take to fill it?
- We’re running 30 minutes behind and no one has updated the patient. What would you do?
- How many years of dental insurance verification experience do you have?
- Can you describe any sales or phone skills development training that you have taken and how it applied to the professional you are today.
- A parent calls upset because they do not understand their insurance coverage. How would you handle the conversation?
Ability to Commute:
- Cypress, TX 77433 (Required)
Work Location: In person
