Oral Surgery Patient Coordinator/Front Desk

Highland Lakes Oral Surgery • Full-time • Rhinelander, Wisconsin, United States • 2w ago

Job Summary

We are seeking a friendly, organized, and dependable Patient Coordinator / Front Desk team member to join our oral surgery practice. This position is the first point of contact for our patients and plays an important role in creating a welcoming, professional experience from the moment they call or walk through our doors.

The ideal candidate is personable, detail-oriented, comfortable working in a fast-paced healthcare environment, and enjoys helping patients feel comfortable and cared for.

Responsibilities

Greet patients warmly and provide excellent customer service
Answer incoming phone calls and assist patients with questions
Schedule and coordinate patient appointments
Check patients in and out and maintain accurate patient information
Collect payments and accurately log payments in patient ledgers
Review treatment plans, financial information, and office policies with patients
Coordinate referrals and communicate with referring dental offices
Maintain accurate and organized patient records
Obtain necessary medical and dental history information
Communicate effectively with patients, doctors, clinical staff, and referring offices
Assist with daily front-office operations and other administrative duties as needed
Maintain patient confidentiality and comply with HIPAA regulations

Qualifications

Previous dental, medical, or healthcare front-office experience preferred
Excellent communication and customer service skills
Professional, friendly, and compassionate demeanor
Strong attention to detail and organizational skills
Ability to multitask and prioritize in a busy office environment
Comfortable working with computers and learning practice management software
Experience with Microsoft Office, Excel, and Outlook a plus
Ability to work effectively as part of a team
Dependable, punctual, and professional

Experience

Experience in a dental, medical, healthcare, or customer-service front-office position preferred
Experience with patient registration, check-in/check-out, and maintaining accurate records
Experience with collecting payments
Experience with dental or medical practice-management software is a plus
Strong customer service and communication skills
Ability to work efficiently in a busy office while maintaining a professional and compassionate demeanor
Dental or oral surgery experience is strongly preferred, but we are willing to train the right candidate who has excellent customer service skills, attention to detail, and a willingness to learn.

Join us to be part of a passionate team committed to delivering outstanding patient care!

Work Location: In person

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