If you are an amazing Bilingual Dental Treatment Coordinator who is fluent in both English and Spanish, wants to work at a great company with a purpose, make great money, and have great benefits, then keep reading!
We believe in changing our patient’s lives everyday. We believe in helping our team and doctors exceed their personal and professional goals. We believe in giving back and making a positive impact in our community. We believe in private ownership. And most importantly, we believe in leaving this place better than we found it.
We are a family owned and operated dental office that believes in fun and positivity. We believe in creating positive change in our employees, patients, and community. We believe in growth of the office and investing in you as an individual.
We are looking for a bilingual (English/Spanish) Dental Treatment Coordinator who is passionate about helping patients understand their dental needs, confidently presenting treatment plans, and creating a positive patient experience. The ideal candidate will be comfortable communicating with both English and Spanish speaking patients regarding treatment recommendations, insurance benefits, financial arrangements, and scheduling.
So if you are in the market to find your forever dental home here is what you do: keep reading to the end of this job description and send your resume!
PRIMARY RESPONSIBILITIES
The first and foremost duty at our office is to ensure that you are performing at a level that carries out the mission, vision, and core values of the office. Primarily responsible for the ensuring patients understand and schedule for necessary treatment. Other responsibilities include but are not limited to, coordinating communications between doctors and patients, helping to build and maintain a doctor/hygiene schedule, assist with patient inquiries, including insurance questions, organize and present patient treatment plans with financial obligations and get patient agreement. May also be required to assist with general front office duties.
This position requires the ability to communicate fluently in both English and Spanish to ensure all patients fully understand their treatment options, financial responsibilities, and next steps.
SPECIFIC DUTIES
Consultation Management
- Conduct patient consultation in English and Spanish as needed
- Calculate fees for treatment based on various fee schedules
- Assist patients with financing options, insurance questions and treatment concerns
- Notify patients when pre-estimates come back and schedule appointments after making proper financial arrangements
- Prepare in advance treatment consent forms, including surgical, endodontic, and general consents
- Record chart entries from phone or in-person conversations when appropriate
- Manage doctor charts for treatment plans, treatment conferences, letters and phone calls
- Prepare financial treatment plans and present plan options to patient at end of their appointment
- Assist with consultation appointment as directed by doctor—for example, treatment coordinator should be in the room with the doctor and patient for all or part of the consultation appointment
- Make all financial arrangements with the patient after doctor has left the consultation room
Patient Management
- If indicated, set up appointment for patient with specialist/general dentist. Coordinate with specialist’s /general dentist’s office; send explanatory letter, x-rays, study models, etc.
- Make sure that the office knows exactly where the patient is “in the system” at all times. For example, treatment coordinator should know whether patient has scheduled treatment, scheduled with specialist/general dentist, deferred recommended treatment, etc. and be aware of what the next step is and when it will occur
- Schedule patient for treatment at the appropriate time after the specialist/general dentist has completed treatment.0
- Take phone calls from patients or specialists/general dentists who have questions about treatment
- Meet with doctor briefly on a daily basis to review schedule, significant information and systems, items that need attention
Insurance
- Update insurance information on all patients at all times
- Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor
- Assist insurance coordinator with posting correct treatment codes for billing insurance
- Verify patients benefit eligibility and dental treatment history as needed
Office Participation
- Be an active participant in team meetings
- Perform other tasks as assigned by manager
PERSONNEL REQUIREMENTS
Education/Experience
- High school diploma or equivalent.
- Fluency in both English and Spanish is REQUIRED.
- Minimum 2 years of dental front office experience preferred.
- Experience presenting dental treatment plans and discussing financial arrangements preferred.
- Knowledge of dental insurance benefits, treatment estimates, and patient financing preferred.
- Strong written communication and documentation skills.
Interpersonal
- Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
- Effective verbal skills to communicate with patients and staff
- Team player
- Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
- Conflict resolution experience
- Customer service or patient relations experience
- Quick response/accurate data entry
- Communicate all concerns to Manager
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Dental Front Office: 2 years (Required)
Work Location: In person
