Dental Treatment Coordinator

Lane & Associates Family Dentistry • Full-time • Raleigh, North Carolina, United States • $45.11k - $65.49k / year • 1w ago

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team at the Raleigh Neuse office. This role is essential to creating a 5-star patient experience by helping patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals.

Key Tasks & Responsibilities

Daily/Weekly/Monthly Tasks will include, but are not limited to:

Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules
Ensure schedules remain productive and filled for doctors and hygienists.
Collect and update patient personal and insurance information in Denticon accurately.
Check in and check out patients with professionalism and care.
Present and review treatment plans to promote case acceptance.
Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
Process payments and enforce financial policies accurately and courteously.
Maintain accurate electronic patient records while ensuring HIPAA compliance
Maintain a clean, organized, and welcoming reception and waiting area.
Perform additional duties as assigned to support office operations.

What Makes You a Great Fit:

Experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role.
Strong communication, attention to detail, and organizational skills
A professional and polished demeanor with strong attention to detail.
A positive attitude and passion for providing exceptional patient experiences.
Ability to work efficiently in a team environment.
Proficiency with computers
High School Diploma or GED
Ability to lift up 15- 20 lbs.

Benefits That Make You Smile:

Competitive pay!
Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more!
401(k) Employer Contribution Plan
Quarterly Performance Bonus Opportunities!
Paid Treatment Coordinator Training Class
Employee Assistance Program!
Uniform Allowance!
Paid Time Off & Paid Holidays!
Fridays off at 2 PM!
Volunteer opportunities with our Smile Squad to earn awesome prizes!
Fun team events, giveaways & social campaigns year-round!
Birthday and Work Anniversary surprises sent directly from our owners!

Exclusive Team Perks

As the Official Team Dentist of the Carolina Hurricanes, Durham Bulls, Campbell Camels, & UNC Athletics our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

What is your desired hourly rate?
Have you ever been employed at Lane & Associates Family Dentistry and/or NC Oral Surgery + Orthodontics?
How many years of experience do you have working specifically as a Dental Treatment Coordinator, Patient Coordinator, or similar role?

Education: