Dental Office Manager
High Desert Dental | Full-Time
About Us
High Desert Dental is seeking an experienced, motivated, and organized Dental Office Manager to oversee the daily operations of our dental practice.
We are looking for a strong leader who takes initiative, leads by example, holds the team accountable, and is committed to providing excellent patient care while ensuring the overall success and growth of the practice.
Job Responsibilities
Daily Office Operations
- Oversee daily office operations and ensure everything runs smoothly and efficiently.
- Monitor schedules, patient flow, and provider productivity.
- Establish and maintain office policies, procedures, and systems.
- Ensure the office is organized, professional, and running efficiently.
Team Leadership & Management
- Lead, supervise, train, and motivate front office staff.
- Set clear expectations and hold employees accountable.
- Monitor attendance, punctuality, performance, and professionalism.
- Conduct team meetings and address performance issues.
- Assist with hiring, onboarding, and employee training.
- Create a positive, respectful, and productive work environment.
Patient Experience
- Ensure exceptional customer service and patient satisfaction.
- Handle patient complaints and concerns professionally.
- Improve patient retention and communication.
- Ensure patients have a positive experience from scheduling through checkout.
Financial & Insurance Management
- Monitor daily production and collection goals.
- Oversee insurance verification, billing, claims, and accounts receivable.
- Follow up on outstanding insurance claims and patient balances.
- Monitor financial reports and collection percentages.
- Ensure payment policies and financial procedures are followed.
- Identify opportunities to improve collections and reduce outstanding balances.
Scheduling & Treatment Coordination
- Maintain productive schedules and minimize open appointment time.
- Reduce cancellations and no-shows through effective follow-up.
- Monitor new patients, reappointments, and patient retention.
- Follow up on unscheduled treatment plans.
- Work with doctors and clinical staff to improve productivity and treatment acceptance.
Compliance & Organization
- Ensure HIPAA, OSHA, and office compliance standards are followed.
- Maintain accurate patient records and documentation.
- Oversee inventory, supplies, ordering, and office expenses.
- Ensure office procedures and protocols are consistently followed.
Reporting & Accountability
- Monitor production, collections, accounts receivable, and office performance.
- Prepare daily, weekly, and monthly reports.
- Identify problems and implement solutions.
- Communicate important updates and concerns to ownership.
- Take responsibility for the overall performance of the office.
Expectations of Our Office Manager
We are looking for someone who:
- Is a strong leader who leads by example.
- Takes ownership and responsibility rather than waiting for direction.
- Holds themselves and the team accountable.
- Is proactive, organized, dependable, and detail-oriented.
- Communicates effectively with doctors, employees, and patients.
- Can handle difficult situations professionally.
- Understands the importance of production, collections, and profitability.
- Can motivate a team while maintaining high standards.
- Identifies problems and comes prepared with solutions.
- Is committed to improving the practice every day.
Qualifications
- 2–3 years of dental office management experience preferred.
- Strong knowledge of dental office operations.
- Experience with dental insurance, billing, collections, and scheduling.
- Proven leadership and staff management skills.
- Excellent communication and organizational abilities.
- Knowledge of dental practice management software.
- Understanding of HIPAA and OSHA requirements.
- Ability to multitask, problem-solve, and work independently.
Performance Expectations
Success in this position will be measured by:
- Production and collection performance.
- Accounts receivable management.
- Schedule efficiency and provider productivity.
- New patient growth and patient retention.
- Treatment plan follow-up.
- Patient satisfaction.
- Employee performance and accountability.
- Overall office organization and operational efficiency.
What We Offer
- An opportunity to take ownership of office operations.
- A leadership position with room to make a meaningful impact.
- A team environment focused on patient care and practice growth.
- Opportunities for professional development.
How to Apply
If you are an experienced dental professional with strong leadership skills, excellent organizational abilities, and a passion for helping a dental practice succeed, we would love to hear from you!
Please submit your resume and a brief description of your dental management experience.
Pay: $26.00 - $30.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
