Job Type: Full-time, Monday–Friday, 9:30 AM–6:30 PM
Compensation: $26/hour + performance-based commission
Are You a Strong Closer Who Enjoys Helping Patients Say Yes to Treatment?
College Street Family Dental Group is a busy, established multi-specialty dental practice in Covina, CA. We provide general dentistry, oral surgery, endodontics, periodontics, pediatric dentistry, and implant treatment under one roof.
We are looking for a confident, motivated Dental Treatment Coordinator who knows how to present treatment plans, explain financial options, overcome objections ethically, and turn recommended treatment into accepted and scheduled cases.
This is a patient-facing sales and treatment coordination position, NOT an office management position.
Your primary responsibility is to increase treatment acceptance and collections while providing patients with a positive experience.
Your Responsibilities
- Present treatment plans prepared by our dentists and specialists, including implant, full-mouth rehabilitation, and other high-value cases.
- Explain treatment costs, insurance estimates, and patients' financial responsibilities clearly and confidently.
- Assist patients with financing through CareCredit, Sunbit, LendingClub, and other available payment options.
- Obtain financial commitments, collect down payments, and coordinate accepted treatment with scheduling staff.
- Follow up consistently with patients who have pending or unscheduled treatment.
- Address financial concerns and patient objections professionally, without using high-pressure tactics.
- Maintain accurate treatment presentation, financial, and follow-up records in Open Dental.
- Submit weekly reports showing treatment presented, accepted, scheduled, and collected.
Qualifications
- Prior experience in dental treatment coordination, case acceptance, or proven commission-based sales.
- Demonstrated ability to meet sales or case acceptance goals.
- Strong communication, persuasion, negotiation, and follow-up skills.
- Comfortable discussing substantial treatment costs and financing options.
- Experience with CareCredit, Sunbit, or similar financing programs preferred.
- Open Dental experience is a plus.
- Organized, accountable, self-motivated, and results-oriented.
- Must be consistently available Monday–Friday, 9:30 AM–6:30 PM.
- Reliable transportation and ability to commute consistently to Covina, CA 91723.
Compensation & Opportunities
- $26/hour base pay
- Additional commission based on eligible patient-portion collections from cases you successfully close.
- Opportunity to earn significantly more through strong, consistent performance.
- Established multi-specialty practice with a steady flow of treatment opportunities, including specialty and implant cases.
What Success Looks Like
We are looking for someone who takes ownership of the entire treatment acceptance process, from presentation and financial arrangements through follow-up and collection.
If you have a proven record of closing cases, enjoy working toward measurable goals, and want a position where your performance can directly increase your earnings, we encourage you to apply.
Please include your previous treatment coordination or sales experience and an example of your monthly case acceptance or sales results.
Pay: From $26.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Application Question(s):
- Can you consistently work Monday–Friday, 9:30 AM–6:30 PM, on-site in Covina?
- Do you have experience presenting treatment plans to patients and working in a sales position with measurable performance goals?
- How many years of dental treatment coordination or commission-based sales experience do you have?
- Approximately how much treatment or sales did you personally close per month in your most recent position?
- Which financing programs have you used? (CareCredit, Sunbit, LendingClub, other, none)
- Have you used Open Dental?
- What is your approximate commute time to Covina, CA 91723?
- Have you worked with HMOs, DentiCals, and PPOs? Which ones?
Work Location: In person
