Dental Office Manager

Confidential • Full-time • West Columbia, South Carolina, United States • $75k - $85k / year • 1w ago

A growing dental practice is seeking an experienced and motivated Dental Office Manager to oversee daily administrative and operational functions. This role is responsible for driving overall practice performance, maintaining strong financial health, supporting team development, and ensuring an exceptional patient experience.

The ideal candidate brings a balance of operational expertise, financial knowledge, and people leadership. This individual will guide scheduling efficiency, support treatment plan presentation and financial discussions, monitor key performance metrics, and help create a collaborative and patient-focused environment.

Primary ResponsibilitiesTeam Oversight & Development

Provide leadership, coaching, and ongoing training to administrative and clinical support staff
Cultivate a positive, accountable, and service-oriented team culture
Support professional growth and encourage leadership development within the team

Patient Experience & Communication

Ensure patients receive clear explanations of treatment options, associated timelines, and financial arrangements
Maintain strong communication between providers, patients, and team members
Coordinate referrals and correspondence with other offices involved in patient care
Promote a seamless experience from initial contact through completion of treatment

Operational Management

Direct day-to-day office operations including scheduling optimization, patient flow, and systems management
Monitor inventory and office processes to ensure efficiency and continuity
Ensure appropriate staffing levels to meet practice demands

Financial Performance

Track production, collections, and other key performance indicators
Support financial presentations of treatment plans and payment options
Analyze reporting data and implement strategies to improve profitability and meet revenue goals

Growth & Strategic Planning

Partner with leadership to identify growth opportunities
Implement initiatives to expand patient volume and enhance service delivery
Contribute to long-term operational and financial planning

Compliance & Human Resources

Ensure adherence to all regulatory, compliance, and legal requirements
Oversee recruitment, onboarding, performance management, and staff development
Maintain proper documentation and training standards

Required Qualifications

Professional Experience

Minimum of 5 years of experience within a dental practice
At least 2 years in a supervisory or managerial capacity
Experience in a fast-paced, service-driven environment preferred

Operational & Business Knowledge

Strong understanding of practice management principles and financial reporting
Experience with dental practice management software preferred
Proficiency in Microsoft Word and Excel

Leadership Abilities

Demonstrated experience leading and developing teams
Ability to mentor staff and drive measurable results

Communication & Decision-Making

Excellent interpersonal and problem-solving skills
Ability to communicate clearly and professionally with patients, providers, and leadership
Confident in discussing financial arrangements and payment options

Industry Familiarity

Knowledge of dental billing, insurance processing, and patient account management
Understanding of HR practices and workplace compliance standards

Education

Associate degree in a related field or equivalent professional experience
Additional education or certifications in dental practice management are a plus

Compensation & Benefits

Competitive base salary with performance-based incentives
401(k) plan with employer matching
Medical, dental, and vision insurance
Life insurance coverage
Paid time off and paid holidays
Employee discounts and additional perks

This position offers the opportunity to play a key role in strengthening operations, supporting team success, and delivering outstanding patient care within a professional and collaborative environment. Qualified candidates who are organized, driven, and passionate about operational excellence are encouraged to apply.

Pay: $75,000.00 - $85,000.00 per year

Benefits: