Job Summary:

We are seeking a friendly, organized, and customer-focused Dental Front Desk Assistant to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for delivering top-tier patient care. As a key member of our front office team, you will be the first point of contact for patients and will play an important role in ensuring a smooth and welcoming experience from check-in to check-out.

Key Responsibilities:

Patient Interaction:

- Greet patients warmly upon arrival and check them in for their appointments.

- Answer phone calls, schedule appointments, and manage patient inquiries.

- Confirm upcoming appointments and follow-up on missed or rescheduled appointments.

- Provide patients with necessary forms, information, and instructions before procedures.

Administrative Tasks:

- Verify patient insurance information and update patient records in the system.

- Handle patient billing and payment processing, including co-pays and insurance claims.

- Maintain a clean, organized front desk area.

- Assist with filing, faxing, and scanning documents as needed.

Appointment Scheduling & Coordination:

- Efficiently schedule, confirm, and reschedule patient appointments.

- Coordinate with dental professionals to ensure appointments are appropriately spaced and managed.

- Send appointment reminders via phone, email, or text.

Insurance & Billing:

- Help patients understand insurance coverage, co-pays, and out-of-pocket costs.

- Verify insurance eligibility and benefits before patient appointments.

- Assist with insurance claims submission and follow-up on any outstanding claims or payment issues.

Record Keeping & Compliance:

- Ensure all patient information is entered accurately into the practice management system.

- Maintain patient confidentiality according to HIPAA regulations.

- Assist with compliance procedures and audits as required.

General Office Support:

- Assist the office manager or dental team with general office duties as needed.

- Assist in preparing treatment rooms and ensuring patient comfort.

- Handle correspondence and communication with patients, insurance companies, and vendors.

Qualifications:

- High school diploma or equivalent (Associate’s degree or related certifications preferred).

- Previous experience in a dental office or medical office is a plus.

- Knowledge of dental terminology and insurance processes is preferred.

- Strong organizational skills and the ability to multitask in a fast-paced environment.

- Excellent verbal and written communication skills.

- Proficiency with office software (Microsoft Office, dental software experience is a plus).

- Ability to maintain a professional and positive attitude in all situations.

Personal Attributes:

- Friendly, approachable, and compassionate demeanor.

- Detail-oriented with strong problem-solving skills.

- Ability to handle sensitive and confidential information with discretion.

- Team-oriented with the ability to work well in a collaborative setting.

Job Type: Part-time

Pay: $18.00 - $23.00 per hour

Benefits:

Dental insurance

Schedule:

8 hour shift

Work Location: In person

Coral Dental and Denture PA jobs

Dental Front Desk Assistant- Part Time