Job Title: Dental Receptionist / Treatment Coordinator

Employment Type: Full-Time

Reports To: Office Manager / Lead Dentist

Location: Downey

Compensation: 22-30$/hour

Work Schedule

Monday - Thursday 8AM - 6 PM

About 5D Smiles

At 5D Smiles, we specialize in cosmetic, implant, and comprehensive dental transformations. Our approach is not just about procedures—it’s about restoring confidence, function, and emotional well-being. We combine cutting-edge dentistry with a family-friendly, service-first culture where every patient feels welcomed, understood, and cared for on a human level.

We are not your average dental office. We invest time in every interaction, and we’re looking for someone who can reflect our brand of beauty, trust, and transformation from the very first call to the final smile.

Position Summary

We are hiring a warm, confident, and service-driven Dental Receptionist / Treatment Coordinator to be the voice, face, and heart of our practice. This hybrid role requires more than just answering phones—you will be guiding patients through life-changing cosmetic and implant journeys.

You will:

Help patients understand their options
Present treatment and financial plans with clarity
Build trust with patients over the phone and in person
Manage scheduling and case follow-up with precision and empathy

This is a pivotal role in creating a consistent, high-quality experience from consultation to completion.

Key Responsibilities

Front Desk & Patient Communication

Welcome patients and families with warmth and professionalism
Answer phones, texts, and emails promptly and positively
Schedule consultations, surgeries, and cosmetic treatments with attention to flow and follow-up
Manage digital forms and online scheduling systems
Triage inquiries, gather relevant details, and hand off to clinical team as needed
Send confirmations, reminders, and pre-appointment instructions

Treatment Coordination (Implants & Cosmetics Focus)

Present complex treatment plans involving implants, veneers, whitening, or full-mouth rehab
Explain procedures clearly and confidently using language that inspires trust
Discuss financial options, insurance estimates, and payment arrangements
Help patients feel confident saying “yes” to high-value care by overcoming objections with empathy, not pressure
Follow up on pending treatment or unscheduled cases with tact and consistency
Assist with treatment planning coordination across multiple visits or providers

Insurance & Financial Communication

Verify insurance eligibility and benefits (where applicable)
Accurately calculate and communicate patient out-of-pocket estimates
Guide patients through third-party financing (e.g., CareCredit, Sunbit)
Process or direct payments securely via in-office or online platforms
Document and track financial agreements within the patient record

Administrative Support

Maintain EHR accuracy, patient records, and consent forms
Prepare treatment notes, pre-surgical checklists, and digital documentation
Ensure HIPAA compliance and organized digital charting
Communicate efficiently with clinical and administrative team members to ensure seamless care

What We’re Looking For

Required

2+ years of experience in a dental front office or treatment coordinator role
Experience with cosmetic or implant case presentation and scheduling
Confidence in discussing finances and guiding patient decisions
Familiarity with dental terminology (crowns, implants, veneers, whitening, etc.)
Strong communication and follow-through skills
Tech-savvy and comfortable with practice management and scheduling software

Preferred

Experience in a fee-for-service or high-end cosmetic dental practice
Experience with third-party financing platforms
Bilingual (optional, depending on patient population)
High emotional intelligence and excellent listening skills

Why Join 5D Smiles?

Specialty focus with purpose – You’ll help patients regain confidence and function through cosmetic and implant dentistry
Family-feel team – We support each other like family and care for patients like our own
Empowered culture – You’ll have a voice and be trusted to lead the patient experience
Growth opportunities – Future leadership or full-time treatment coordinator paths are available
Competitive pay and rewards – Earn bonuses for case acceptance and retention metrics

Job Type: Part-time

Pay: $18.00 - $28.00 per hour

Benefits:

Employee discount
Paid time off

Application Question(s):

REQUIRED: How does your previous experience make you a proven social media manager capable of producing results that move the needle?

Experience:

Dentistry: 5 years (Required)

Language:

Spanish (Required)

Work Location: In person

5D Smiles Dental Implants and Cosmetic Dentistry jobs

Dental Receptionist/Treatment Coordinator (4+ Years Experience Required)