Overview

We are seeking a friendly, organized, and professional Treatment Coordinator to join our dynamic dental office team. In this role, you will help patients navigate their treatment plans, schedule appointments, and manage their financial responsibilities while managing administrative tasks that support the smooth operation of the office.

Our Strategy and Purpose

At Our Company, our mission is to provide exceptional dental care in a comfortable and welcoming environment. We are committed to promoting oral health and wellness through patient education, advanced technology, and personalized treatment plans. Our dedicated team strives to build lasting relationships with our patients, ensuring that each visit is a positive experience. We believe that a healthy smile is the foundation of overall health, and we are passionate about helping our community achieve and maintain optimal dental health.

Essential Duties and Responsibilities

Greet and check in patients in a warm, welcoming manner.
Assist patients in understanding their treatment plans and options.
Explain associated costs and out-of-pocket expenses.
Schedule and confirm patient appointments, including follow-ups.
Answer phone calls, respond to inquiries, and assist with appointment scheduling.
Verify patient insurance information and process billing or payment details.
Maintain patient records, ensuring accuracy and confidentiality.
Serve as the main point of contact for treatment, scheduling, and billing questions.
Coordinate communication between patients, dental providers, and office staff.
Handle patient intake forms, updates, and necessary documentation.
Provide general administrative support as needed (e.g., filing, faxing, scanning).

Required Skills and Certifications

Previous treatment coordinator experience in a dental office, preferably working with orthodontics patients as well.
Strong communication skills, both verbal and written.
Ability to manage multiple tasks in a fast-paced environment.
Knowledge of dental terminology and insurance processes.
Proficiency in office software (e.g., MS Office, dental management software).
A friendly and professional demeanor, with excellent customer service skills.
Ability to operate media equipment such as tablets, smartphones, and other electronic equipment
Ability to work with general office equipment
Ability to work with and understand databases a must and the ability to learn technical skills
Essential physical skills; be able to run, squat, stoop/bend, kneel, climb stairs, be able to lift at least 50 pounds (or ¼ of body weight).
Adequate vision, reading, writing, documentation skills and hearing required to perform the essential functions of the job.
Must have enough endurance to perform tasks over long periods of time.
Microsoft Office 365; Teams; Visio; and OneNote preferred.
Working knowledge of ADP and WFN a plus.

Our Company is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

Our Company is committed to fair and transparent compensation practices in accordance with applicable laws. We are proud to be an employer that supports equal pay for equal work.

This job description is intended to outline the general responsibilities and qualifications of the role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The duties of this position may change at any time as business needs evolve.

Employment with Our Company is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable laws.

Individuals must be authorized to work in the United States as a W-2 employee; independent contractor (1099) arrangements are not available for this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

401(k)
Health insurance
Paid time off

Experience:

dental front desk: 1 year (Required)
dental treatment coordinating: 1 year (Required)

Work Location: In person

Beam Dental Group, LLC jobs

Dental Treatment Coordinator