Job Summary
Suburban Orthodontics is looking to hire a full-time Front Desk Assistant to join our team in South Buffalo and Williamsville! We are looking for someone who is detail oriented and dedicated to the care and happiness of our patients. This person must enjoy working as a team and building relationships with our patients and our community. The position is expected to split time between our clinics in South Buffalo and Williamsville

Read more about us at our website! https://www.suburbanorthodontic.com/

Responsibilities

Greet and check-in patients, ensuring a positive and friendly experience
Schedule and confirm patient appointments
Collect and update patient information, including medical history and insurance details
Verify insurance coverage and process insurance claims
Maintain patient records in compliance with HIPAA regulations
Present orthodontic treatment plans once diagnosed and reviewed by clinical staff and provide estimates of treatment costs.
Obtain high treatment acceptance by thoroughly explaining cost of treatment, insurance coverage, and financing options. Explain, promote, and adhere to company payment policies and procedures.
Track Consults and Starts to understand conversion rates and ensure office is achieving the defined metrics.
Obtain signed consents, contracts and start documentation in accordance with all clinical and administrative audit requirements. Ensure all documentation is prepared correctly, reflecting any insurance contributions and all documentation is accurate and signed on the date of service.
Ensure patients are clinically cleared for treatment which may include periodontal clearances prescribed by the doctor and/or completion of restorations. Verify hygiene is acceptable for braces.
Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
Track and monitor collections and any required patient follow-up.
Following completion of ortho treatment, track patient satisfaction and solicit referrals.
Obtain required records for Consultations and/or Medicaid Pre-Authorization.
Other duties supporting the Orthodontist is required

Qualifications

A minimum of 1+ years in the dental industry, preferably in orthodontic practices
Knowledge of ortho dental terminology and dental office procedures
Ability to travel between our clinics (South Buffalo & Williamsville)
Working knowledge of dental billing and insurance protocols
Proactive personality with the ability to be flexible and responsive
Ability to effectively communicate with patients, doctors, family members, team members and leadership
Exceptional organizational skills
Must be a team player; able to effectively build strong relationships at all levels of the organization, especially with in-office staff

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance

Work Location: In person

Suburban Orthodontics jobs

Front Desk Assistant