Position/Title: Bilingual Dental Care Coordinator

Status: Full-Time, 40 hours/week, non-exempt

Supervisor: Maternal & Childs Health Operations Manager

Schedule: Generally, Monday–Friday, 8:30 AM–5:00 PM; occasional evenings and weekends may be required.

Work Location: Henrico Clinic, 8600 Quioccasin Rd. Henrico VA 23229. Some work at our Richmond clinic location may be required.

Benefits: Generous sick, vacation, PTO, health, dental, and vision insurance. 401k option. CrossOver does not pay relocation expenses.

About CrossOver Healthcare Ministry

CrossOver Healthcare Ministry provides compassionate, high-quality healthcare to the uninsured and medically underserved in our local community through the operation of two medical clinics: one in the City of Richmond and one in Henrico County. CrossOver is a 501(c)(3) non-profit organization that offers comprehensive healthcare services to its patients. We do not receive direct federal funding or have access to federally funded prescription drug programs. CrossOver relies on the generosity of our volunteers, donors, and community partners to sustain our mission.

Mission

At CrossOver Healthcare Ministry, we believe that healthcare is foundational. When a person is not healthy, they may have difficulty maintaining employment, taking care of their family, and living a fulfilling life. Through our two healthcare clinics, we serve over 6,600 low-income, uninsured and Medicaid patients each year, providing primary and specialty care, chronic disease management, medication and medications management, dental, eye care, pediatrics, mental health counseling, women’s health & OB/GYN, HIV/AIDS diagnosis and treatment, case management, and health education We don't turn away patients based on inability to pay and rely on volunteers and philanthropic support to provide services. For over 40 years, CrossOver has worked to create a healthy, vibrant community where every person is restored by the compassionate, healing love of God.

All are Welcome

CrossOver follows Christ’s example that we are to love our neighbors as ourselves. We do this at our clinics by offering comprehensive, quality healthcare to community members who are uninsured and medically underserved. All we say and do demonstrates our fervent belief that our patients, volunteers and employees are valued and deserving of respect. We serve as a safe and inclusive provider of healthcare, respecting people of any or no religious tradition.

Our employees and volunteers, while varying in beliefs, find common ground in our mission statement to provide care and support to our neighbors and the beliefs and principles outlined in this ministry statement. It is through the care we provide, and the way in which we provide it, that CrossOver honors God in a way that defines our past, influences the present, and sustains our future.

Position Summary: The Bilingual Dental Care Coordinator plays a key role in enhancing oral health outcomes for OB and pediatric clients. This position involves providing oral health education tailored to client needs, assisting with the scheduling of dental appointments, and supporting initiatives to improve dental care within the OB and pediatric populations.

Key Responsibilities of Position

Medical Clinic

Update and manage oral health education materials and supplies tailored to the specific needs of OB and pediatric clients.
Identify OB and Pediatric patients who are in need of oral health education.
Deliver engaging, informative, and culturally sensitive oral health education to clients, promoting best practices for maintaining dental hygiene and overall oral health.
Assist with front office responsibilities, including client check in and check out, answering client questions and providing resources to clients.

Oral Care Coordination

Remain informed with current OSHA and HIPAA regulations and complete mandatory annual training. Ensure compliance with all relevant clinical tasks within the dental assistant's responsibilities.
Schedule pediatric and OB routine and hygiene care and urgent in-house dental appointments, ensuring smooth coordination with other healthcare teams. Take x-rays with Nomad if required.
Assist with internal and external pediatric and OB dental referrals, working closely with external providers to facilitate timely care.
Verify Medicaid benefits and coordinate assistance for patients.
Access list kept in dental clinic of Medicaid-approved dental providers, regularly sharing it with the medical team to enhance care coordination.
Ensure all required consent forms are signed before dental treatment for pediatric and OB clients.
Collaborate with OB and pediatric teams to ensure accurate and thorough documentation of oral care assessments in patient records. (ICD-10 Dental DX Code)
Confirm pediatric and OB appointments.
Ensure ICD-10 Oral Health diagnosis codes are documented by pediatric primary care clinicians during annual or wellness visits.

Development

Ensure data collection and reporting are accurate and prepare spreadsheet when needed for OB/PED dental processes and outcomes for grants.
Partner with the development team to provide impactful client stories highlighting the program's value.
Monitor and ensure compliance with quality improvement measures related to OB/PED dental care.

Preventative Care and Dental Assisting

Chair side assisting for PEDs / OB clients in Dental Clinic as requested.
Adhere to CrossOver Healthcare's dental assisting policies, procedures, and guidelines.
Act as a scribe for dentists as needed, ensuring accurate and thorough documentation.
Support a productive schedule by assisting with patient translations, scheduling, and follow-up calls as required.
Wear and maintain appropriate PPE when required, following manufacturer and OSHA guidelines to ensure safety and compliance.

Other Duties

Assist with other duties as determined by the supervisor.

Required Minimum Qualifications:

Desire to provide quality care to the medically underserved.
Ability to function as part of a multicultural team.
Strong interpersonal and written communication skills.
Ability to prioritize work, managing multiple priorities.
Care coordination or case management experience.
Proficiency in Word and Excel and ability to learn new systems.
Bilingual in English and Spanish preferred
High school diploma or equivalent
Minimum of 1-year relevant experience in the dental profession
Valid X-ray Certification
Current BLS certificate
Have a recent PPD test within the last 6 months
Have received Hepatitis B vaccination series or can show statement of declination
Covid and Flu vaccine suggested, but not mandatory

How to apply: Apply through the CrossOver Indeed site -https://www.indeed.com/cmp/Crossover-Healthcare-Ministry.

Interviews will start upon receipt of applications.

CrossOver is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other characteristic protected by law. CrossOver is committed to welcoming all. From our physical spaces to our expressions of faith and awareness of difference, we work to provide healthcare that welcomes all.

www.crossoverministry.org

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Dental office: 1 year (Preferred)

Language:

Spanish (Preferred)

License/Certification:

X-Ray Certification (Preferred)
BLS Certification (Preferred)

Work Location: In person

CrossOver Healthcare Ministry jobs

Bilingual Dental Care Coordinator