Job Summary
At MDRN MUSE Dental Aesthetics, we’re looking for someone who wants more than just a job, we’re looking for someone who wants to grow into a leadership role within a modern, design-forward dental practice built around confidence and patient experience.

This position will begin at the front of the practice, owning patient communication, scheduling, and daily flow. As you become confident in our systems and patient journey, you will grow into treatment coordination, guiding patients through their care with clarity, trust, and a strong focus on case acceptance. From there, the role will continue to evolve into full office management, where you will help lead the team, optimize operations, and drive the overall success of the practice.

We’re seeking someone who is organized, personable, and motivated to grow. Someone who enjoys connecting with people, takes ownership of their role, and is excited by the opportunity to develop into a key leader within the practice.

At MDRN MUSE, we believe the experience matters just as much as the dentistry. Every interaction should feel elevated, calm, and intentional. This role is essential in helping us deliver that experience while building a practice that continues to grow and inspire confidence in every patient we serve.

Job Duties

Front Desk Operations (Initial Phase)

Manage patient check-in and check-out with a warm, elevated experience aligned with MDRN MUSE standards
Answer phones, texts, and online inquiries with professionalism and efficiency
Schedule and optimize the daily schedule to support production goals
Confirm appointments and reduce no-shows through proactive communication
Ensure all patient forms, consents, and records are completed accurately in CareStack

Insurance & Financial Coordination

Verify patient insurance eligibility and benefits prior to appointments
Accurately enter and update insurance information in CareStack
Present clear, confident financial breakdowns to patients (insurance + out-of-pocket)
Submit insurance claims and attachments (narratives, x-rays, photos)
Track and follow up on outstanding claims and aging reports
Communicate with insurance companies to resolve delays, denials, and breakdown discrepancies

Treatment Coordination (Growth Phase)

Present treatment plans in a way that builds trust, clarity, and urgency
Guide patients through their options and help them feel confident moving forward
Drive case acceptance and same-day treatment opportunities
Follow up with unscheduled treatment and nurture pending cases
Coordinate financing options and payment plans when needed

Office Management & Leadership (Advanced Phase)

Oversee daily front office systems, workflows, and team efficiency
Train and support front desk team members as the practice grows
Monitor key performance metrics (production, collections, case acceptance, schedule efficiency)
Collaborate with the doctor to improve systems, patient flow, and overall growth
Maintain a high standard of patient experience consistent with the MDRN MUSE brand
Take ownership of practice operations and contribute to long-term business success

Patient Experience & Brand Alignment

Deliver a calm, welcoming, and high-end experience for every patient
Build strong relationships and trust with patients from first contact to treatment completion
Represent the MDRN MUSE brand with professionalism, confidence, and attention to detail

Requirements

Proven experience in dental office management with strong supervisory skills (2+ years preferred)
Extensive knowledge of dental office workflows, including dental terminology, medical records management, and billing procedures
Proficiency with EMR/EHR systems (We use Carestack)
Extensive knowledge of dental insurance & fee-for-service operations
Demonstrated ability in fiscal management, including financial analysis and managing practice finances
Excellent communication skills for coordinating treatment plans with patients and collaborating with clinical teams

Pay: $30.00 - $35.00 per hour

Benefits:

Employee discount
Paid time off
Professional development assistance

Application Question(s):

Walk me through exactly how you verify a patient’s insurance and determine their out-of-pocket cost before their appointment.
A patient needs $4,000 worth of treatment but says they want to ‘think about it.’ What do you say next?
This role starts at the front desk but is designed to grow into treatment coordination and eventually office management. Why does that opportunity interest you?

Work Location: In person

MDRN MUSE Dental Aesthetics jobs

Dental Office Manager & Treatment Coordinator