Treatment Coordinator Opportunity – Spearfish, South DakotaA Relationship-Driven Role at the Center of Patient Experience

Ivory Family Dentistry is seeking a Treatment Coordinator who brings proactive energy, strong communication, and a deep sense of ownership to their work.

This is not a passive or purely administrative role. This is a position for someone who anticipates needs, builds trust, and plays a central role in helping patients move forward with confidence in their care.

About Ivory Family Dentistry

Ivory Family Dentistry is a modern, private practice rooted in whole-person wellness, intentional care, and meaningful relationships.

Our culture is built on:

Growth
Joy
Wellness
Connection
Faithfulness

The Role

As a Treatment Coordinator, you are the bridge between clinical care and patient understanding.

You help patients:

Understand their diagnosis and treatment options
Feel confident moving forward with care
Navigate financial decisions clearly
Stay engaged in their long-term health

This role requires initiative, emotional intelligence, and the ability to communicate complex information in a simple, human way.

What Makes This Role Different

At Ivory Family Dentistry, treatment coordination is built on trust, not pressure.

We are not a high-pressure sales environment. We are a relationship-driven, clarity-focused practice.

Success in this role comes from:

Building genuine connections
Educating with confidence
Following through consistently
Taking ownership of outcomes

You are not waiting to be told what to do — you are actively looking for ways to improve the patient experience and support the team.

Key Traits for SuccessProactive Energy (Not Passive)

Anticipates needs before being asked
Takes initiative with patients and team
Looks for ways to improve systems and processes

Coachable & Growth-Oriented

Open to feedback without defensiveness
Willing to practice, role-play, and refine communication
Invested in personal and professional development

Relationship Builder

Creates long-term trust with patients
Remembers details and follows up intentionally
Builds loyalty to the practice, not just the procedure

Clinical Awareness (or Ability to Learn Quickly)

Understands or can quickly learn:
Periodontal disease
Restorative vs. cosmetic vs. airway care
Oral-systemic health connections
Can confidently support and reinforce doctor recommendations

Systems & Detail-Oriented

Organized and process-driven
Documents clearly and consistently
Manages multiple patients and treatment plans effectively
Comfortable learning and using systems (Oryx, AI tools, etc.)

Ownership & Follow-Through

Tracks unscheduled treatment proactively
Follows up consistently (calls, texts, systems)
Ensures nothing falls through the cracks
Takes responsibility for results

Elite Communication Skills

Explains complex treatment in simple, confident language
Uses benefit-based communication (health, longevity, confidence)
Asks thoughtful questions and actively listens
Comfortable discussing financials clearly and professionally

High Emotional Intelligence

Reads patient emotions, tone, and body language
Knows when to guide and when to pause
Builds trust quickly
Handles concerns and objections with confidence and empathy

Growth & Opportunity

This role is ideal for someone who:

Wants to grow within a practice long-term
Takes pride in continuous improvement
Values being part of a high-performing, supportive team

You will be supported, coached, and challenged to grow.

Life in Spearfish

Spearfish offers a rare blend of community, outdoor adventure, and quality of life. , it’s a place where people put down roots and build meaningful lives — not just careers.

Alignment with Our Core Values

At Ivory Family Dentistry, we live by:

Live Well. Smile Big.

We are seeking someone who embodies:

Joy – Positive, welcoming energy
Faithfulness – Reliable and consistent follow-through
Unity – Team-first mindset and communication
Growth – Coachable and always improving
Wellness – Belief in whole-person health

Not a Fit For

Individuals who wait to be told what to do
Those uncomfortable discussing treatment or finances
People who struggle with follow-through or organization
Anyone resistant to feedback or growth

At Ivory Family Dentistry, the Treatment Coordinator plays a critical role in the patient journey.

If you are proactive, growth-minded, and committed to helping people move forward in their health with confidence — this is an opportunity to be part of something meaningful.

Ivory Family DentistryLive Well. Smile Big. We’ll bring the cowbell.

Pay: $21.00 - $35.00 per hour

Work Location: In person

Ivory Family Dentistry jobs

Dental Treatment Coordinator