Job Summary

We are seeking an experienced Front Desk Dental Insurance Coordinator who understands that insurance coordination, scheduling, and collections are critical to both patient care and the financial health of the practice.

This is a high-responsibility role for a seasoned dental professional who works independently, follows through without reminders, and takes ownership of results. Accuracy, timeliness, and consistency are expected.This is not an entry-level position.

This role directly supports patient care, scheduling efficiency, and timely insurance reimbursement. We are seeking someone who takes pride in doing things correctly and understands the impact their role has on the practice as a whole.

Pay range: Competitive and based on experience.

Key Responsibilities

Provide professional, welcoming front desk support to all patients
Manage scheduling, confirmations, and efficient appointment flow
Answer multi-line phones with confidence and strong customer service
Verify Dental PPO insurance benefits accurately and in advance. Medicaid insurance for pediatric patients only
Contact insurance companies for detailed benefit breakdowns
Submit and follow up on pre-determinations and insurance claims
Track, follow up on, and resolve unpaid or denied claims in a timely manner
Review treatment plans and clearly explain insurance coverage and patient financial responsibility
Inform patients of estimated co payments and balances prior to the appointment
Collect patient payments at the time of service
Maintain accurate patient and insurance records in dental software
Ensure full compliance with HIPAA and office policies
Support daily office operations as assigned as needed

Required Experience & Skills

Minimum of 5 years of dental office experience (required)
Strong working knowledge of Dental PPO insurance plans
Experience with Medicaid (pediatric dentistry)
Proficiency with Open Dental
Solid understanding of dental terminology and CDT codes
Proven ability to manage insurance processes independently
Comfortable discussing finances in a clear, respectful, and professional manner
Organized, detail-oriented, and dependable
Strong communication and problem-solving skills
Computer proficiency including data entry and Microsoft Office
Ability to maintain confidentiality and accuracy under HIPAA guidelines
Bilingual skills are a plus
Submit and follow up on pre-determinations and insurance claims
Track and resolve unpaid or denied claims in a timely manner
Review treatment plans and clearly explain insurance coverage and patient responsibility

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off

Work Location: In person

Bright Star Sapphire Dental jobs

Front Desk Dental Insurance Coordinator