Periodontal Patient Services Coordinator (PSC)

Meridian| Clinical Operations Team
TC operational partner

At Meridian, we believe exceptional patient care starts long before treatment begins. Our Periodontal Patient Services Coordinators (PSCs) are the operational backbone of the clinical experience — ensuring every patient arrives informed, prepared, and ready for care while supporting a seamless workflow for our Treatment Coordinators (TCs) and doctors.

We’re proud to be recognized as a 2026 Top Workplace, built on a culture of collaboration, accountability, growth, and patient-centered excellence.

About the Role

The PSC manages critical pre- and post-consult coordination that keeps the patient journey moving smoothly. When the PSC role is functioning at a high level, Treatment Coordinators can focus fully on patient care and treatment planning without scrambling for missing information or incomplete logistics.

This is a highly organized, detail-oriented role ideal for someone who thrives in fast-paced healthcare operations and enjoys creating structure, follow-through, and clarity.

Key ResponsibilitiesPre-Consult & Patient Intake

Manage non-phone referral intake from portals, electronic charts, referral logs, and outreach channels
Conduct pre-visit orientation calls to confirm appointments, review insurance and fee expectations, and help reduce patient anxiety
Prepare TC briefs and financial worksheets with complete intake and insurance breakdowns prior to consultations

Post-Consult & Treatment Readiness

Track treatment readiness including payments, consents, prescriptions, driver documentation, and treatment-day requirements
Coordinate care plans and referring doctor communications after treatment plans are finalized and approved
Manage sedation coordination including anesthesia documentation, sedation logs, medical clearances, and transportation requirements

Pipeline Operations

Perform daily Referral Lab audits to ensure zero undecided or no-task cases by 9:00 AM each morning
Coordinate non-decision letter logistics including preparation, mailing, and documentation
Prepare weekly pipeline and referral source reporting for TC leadership and management visibility

What We’re Looking For

Strong organizational and multitasking skills
Exceptional attention to detail and follow-through
Comfortable working with clinical systems, documentation, and patient coordination workflows
Excellent communication skills with both patients and providers
Ability to prioritize and manage a high-volume operational pipeline
Dental, oral surgery, periodontal, or specialty practice experience preferred

Why Meridian?

2026 Top Workplace recognition
Collaborative, growth-oriented culture
Meaningful impact on patient care and clinical outcomes
Opportunities for professional development and advancement
Supportive leadership and high-performing teams

Join Meridian Endodontics and help create a patient experience that is organized, compassionate, and clinically exceptional from start to finish.

Pay: From $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

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